Bright Horizons at Watertown Plank

Bright Horizons has been an amazing addition to our lives! The educators, staff, and curriculum is outstanding. The waitlist is worth it. Highly recommend.
Feb 14th, 2024

Toured facility and added ourselves to the waitlist. I submitted our employer and were told that we did not quality for the preferred waitlist. I later discussed with my coworkers who mentioned that they, being from the same employer as myself, were receiving the preferred waitlist (with waived application fee). When mentioning this to Bright Horizon, I received an impersonal corporate response that we did not quality. I would recommend those considering this facility consider the many other local, more reasonably priced, and higher rated options. In fact, if you look them up on YoungStar (Wisconsin's licensed daycare registry), you'll find Bright Horizon is a three star center (out of five) with multiple violations. You may notice that many other local daycares are five star centers with fewer violations. Update 1: We were reached out to by a regional manager (while she was driving her car interestingly enough). They gave the same corporate responses as the emails. They asked for specific names of my coworkers to "remedy the situation" (which we refused to provide). Interestingly, I spoke with other coworkers too who were misrepresented on the waitlist (their position continually being pushed back). People should know that (1) "preferred employers" get priority on the waitlist, and (2) siblings get priority on the waitlist (note you're paying $4,000+/month for two kids). Because of this, if you don't fall into one of the two above categories, you're unlikely to make it off the waitlist before you need it.
Jan 20th, 2024

Oct 16th, 2023

My son attended from about 1 year old to a little over 4 yrs old and transitioned this fall to K4 in Wauwatosa. He is our only child and I did not have a lot of experience with small children before having him. They teachers and director, Kati Z, were so patient and kind to our family. There were a few issues over time that we had to deal with and they took the time to look into it and talk to their staff. No place is perfect - there will always be issues. The curriculum is great - stem, art, play, etc. I felt very safe leaving my son there and am grateful for the time he spent there.
Feb 28th, 2020

Heartbroken to hear that the staff there would be so negligent as to allow any staff to harm an infant. Disgrace.
Dec 27th, 2018