BMO Bank N.A Branches

I have had an auto loan with BMO Bank for 4 years. I have always made my payments on time and in full. I received my confirmation letter that my loan was paid in full. After they lost my last payment, of course, but thankfully didn't charge me any fees. In the confirmation letter it states if payments were made through a automatic billing service to contact them to stop future payments. In all of my years never have I ever had to do this with any other loan. I contacted them and was told about the online form to fill out and to fax or mail. Which of course, needs to be received 5 business days before the date of the automatic payment. I have exactly 5 days until my next payment, I asked if they would take an expedited letter, which they denied. I chose to fax it to them. I called to see if they received it and was told that could take 3 to 5 days to update my account because someone in the back office has to put the information onto my account.... I will never use this bank for another loan again and I would suggest anyone else to look for someone else as well. You should not have to go through this type of hassle to have money stolen from you after you made all of your payments in good faith.
Sep 15th, 2023

Awesome customer service
Jun 27th, 2023

Jun 25th, 2023

After repeated fraudulent activity, that they said was fixed, yet again did BMO allow someone EXPLICITLY unauthorized to withdraw from my account. This is not only a bad bank, but this has to be illegal, right?
Oct 12th, 2022

Recently (2/2022) did a refi on a HELOC. The lady who worked with us had no clue what she was doing. She didn't understand the paperwork, BMO's process or even the terms her bank used. When we closed we thought our rate was X. Only to find out at the end it was actually higher. Then she said our account for our old loan would be frozen. Of course it wasn't and they took a payment out. How can you do a job and be that unqualified for it? Don't they train their employees? The hours are bad if you work 1st shift. So it is busy on the weekend if you need to actually use a service other than a teller. They plan for this by only having one person working so you just sit there, waiting, for what seems like an eternity, to do something simple like open an account for your kid. I know we can go else where but it is close to our house and we have other reasons as well. If you haven't banked here go somewhere else. Unless you have a schedule that allows for you to come in during a weekday. Avoid the weekend like the plague.
Mar 6th, 2022