Ansley Appliance Service

Ansley was assigned (via HSA Home Warranty) to come out and troubleshoot an issue we were having with our dryer. The tech came out, agreed that yes, the dryer was not working but said he "didn't know how to fix the issue" and left our home. No follow up, nothing. I called the Home Warranty company that assigned them to our work order and they too tried to reach out to Ansley for an update, and their outreach was also unsuccessful. And on top of that, the home warranty company won't refund us our $100 we had to pay for the 5 minutes the Ansley tech spent at our house only to confirm that there was a problem and leave without fixing anything. Horrible across the board.
Nov 27th, 2023

Well what can I say. Ansley appliance is a strange company. I called them to get my dishwasher looked at. They told me that the problem was the control board. Fair enough. Put in the order for a new control board. But they will then proceed to never call you back. I called them at least once a week or often several times a week, but they never call back. Only on a rare occasion do they answer. Usually I have to call all three numbers that they list on their website to elicit a response. I'm always fair to them -- treat them with respect. But I wish I can say the same for them. They say that they cannot source the part. So I figured out how to source the part, and offered to buy the part if they would install it; again no answer. -- Yes it is that crazy. I would totally understand if they would say no we don't want to work with you or no we don't want to take your money, but don't ghost people like they are your ex-girlfriend.
Aug 9th, 2023

Was cursed with this company by American Home Sheild. After completing missing their first appointment to look at our washer, I'm still waiting for them to submit information to the warranty company almost 2weeks later.
Feb 4th, 2023

Jan 22nd, 2023

I am a disabled individual, who contacted my home warranty company because I was having issues with my front load dryer Tim, with Ansleycalled me in a timely manner to schedule a tech out to my home. Jason, the tech contacted me 15to 30 minutes before my appointment to let me know what time he would arrive. Jason was professional and on time. Upon entering my home, he greeted me, confirmed the issuewith the unit.Then he immediately asked if he could see the dryer Jason Started working on the unit immediatelyA short while later, Jason fixed the issue and gave me some recommendations forupkeep on the unit for the future. It was an absolute pleasure to meet and have Jason in my home I felt safeAnd assured that my unit is fixed so far its goo and still working Thank you Ansley!
Nov 6th, 2022