Prima Pros

Prima repainted the interior of my condo and put in new flooring. Andy, who oversaw the project, recommended perfect options (both carpet and LVP planks) that were the perfect balance of quality and price based on my needs. I had to reschedule twice on my side, and they were super nice about it, and fit me back into their schedule quickly. Even with an extra trip needed for the painting - again, my fault - they still came in right at the price they quoted me. I am already looking to rehire them for work on my new home!!!
Jun 8th, 2023

Andy estimated everything we needed to have done to convert a 100-year-old home from three apartments back to a one family home. This was critical for us to determine whether or not we could afford to put an offer on it. Once we had an accepted offer, he coordinated all the work to be completed within just four months. He was down to earth, organized and knowledgeable. With living over an hour away, we certainly couldn't have done it without him! From start to finish, working with Andy was a wonderful experience!
Mar 18th, 2023

Had them out to do some interior painting. While they did give us a good price on the job and were quick they did a rather poor job. They got paint spray over a lot of our surfaces and missed areas around our window trim. They did good on the painting but it was just honestly a sloppy job.
Oct 20th, 2021

They came to the house for a flooring estimate. I liked the guy, price was right and he enthusiastically assured me he could get what I was looking for (standard honey oak, nothing special). None of the samples were right, so he said he would drop some more off. Took 3 weeks and many FU on my part for someone to drop off the samples. None were even close to what I wanted. I told him I would increase the budget if the flooring was right. He said they don't carry what I was looking for and I should go else where. We also had arranged for him to stretch the carpet at another place. Took weeks to get arranged and the guy was hours late. I do not recommend this place at all.
Jul 18th, 2021

Beware unwritten terms and fees -- Prima treats hourly rates as flat fees. I got an agreement for summer 2023 and had signed it. Before submitting it, I asked how Prima bills for the $70/hr weeding. There are 12 weeding sessions for a total cost of $840. I planned on laying mulch after the first weeding and anticipated little subsequent weeding since I don't have many beds. I was told if I elected that service, all fees ($840) would be billed even if there was no or little weeding needed after the initial weeding. Prima declined to negotiate a lesser number of sessions because it indicated 12 was the number "[t]hat is what we feel helps us to best keep the weeds under control." That's a zero sum approach and raises concerns about its customer service. Nine of the 15 services are billed between $70-$90 an hour. I don't mind hourly fees, if I trust the vendor. A vendor should bill for the work done when it quotes an hourly rate -- not quote hourly rates and then treat the aggregated number (hourly rate $ x number of sessions) as a flat fee. This zero sum approach on weeding is a big red flag. Don't recommend and recommend everyone carefully review the proposed agreement.
Apr 24th, 2023