Threadfellows

Katya Foster _{on Google}

Jun 24th, 2023

Stellar customer service, very quick turnaround, and great prices. Very responsive and helpful team and would absolutely work with them again.

A N _{on Google}

Jun 6th, 2023

They do a great job with the artwork, but when they make mistakes, they will not honor the mistake nor do they care. 2 orders was a complete horror for an expensive purchase. And dont even talk about the slow rate to respond. Very disappointing.

Sean Phelan _{on Google}

Jun 4th, 2023

My experience was very poor with Threadfellows. I ordered two jackets on April 14 with them finally arriving at my door June 5.
I had a great customer service experience for the original two Patagonia jackets I ordered, but branding limitations through Patagonia forced me to swap jackets to Northface instead. All went fine there (except for the email that never got to me about Patagonia denying my proofs. I had to follow up with them), then everything went downhill with communication.
No updated proofs were ever sent for the new order after following up twice on my own. The first outreach I was told "Looks like our team has been working so intensely to get the new product here and ready for production that the proofs haven't gone out. Sorry about that. I've reached out to the art team to see if we can get those sent out asap for you." No follow up was ever made or proofs were ever sent even though "intense work" was being made. After following up again asking for a refund, I was told that the proofs had been confirmed (I never did that), and that my jackets were already in production so I couldn't get a refund.
They did expedite my shipping, but for an order that was highlighted on their website taking 15-18 business days from order to delivery this is a classic case of overpromise & underdeliver.
Terrible experience, and to top if off the embroidered logos were bad quality! Never using or suggesting this company again.
**The first two photos are of the embroidered job done by Threadfellows. The second two are from a different company with a similar logo. Definitely a much lower quality and more sporadic stitching from Threadfellows.

Christina Limata _{on Google}

May 25th, 2023

Avoid this company if you actually want to receive your product.
This company was happy to take additional $$ to expedite shipping to ensure an on time delivery. Unfortunately they then proceeded to send the item standard shipping which would be days too late for me to take these to an overseas event.
The customer service agents made grand promises to make it right by recalling the package from UPS to redirect to my international event which amounted to absolutely nothing.
Super disappointing experience. Shy away from this company.