Capital City Tree Experts - SavATree

We've been working with Capital City Tree Experts (SavATree) for the past 4 years for various projects related to tree trimming and tree/plant health. We've been happy with the service and work each time. The arborists and crews are very knowledgeable, professional and efficient with their work. Additionally, the communication with the arborists and office from our experience has been excellent.
Mar 4th, 2024

We hired Darrell and his crew for tree trimming, shrub and stump removal. We were satisfied with the tree trimming and shrub removal however, they ignored our instructions to enter our property on a certain side - inconviencing our neighbor; they removed our survey posts without permission to which we had to pay to replace; two stumps still left undisolved (additional expense when we put the fence in); along with their cherry picker dieing on ours and our neighbors front lawn for over 36 hours forcing them to drag it into the street - tearing up our and our neighbors lawn including my neighbors invisible fence (another expense). Additionally, they took no care into cutting down the back trees on the brehm, much of the branches and sticks fell on to our backyard neighbors lawn. ALL of this was caught on our security cameras. After dicussing some of our concerns with a crew member, it appeared we were credited $670 for our inconveniences, but then a month later, they mailed us an invoice saying it was an "error". My husband called several times, leaving his number with the lady, but never receiving a call back. Very disappointing to say the least. Spending close to $8000 for poor quality; poor customer service and additional expenses that could have been prevented. Would NOT recommend and definitely will not suggest to anyone who is looking for a reputable or professional tree trimming company.
Feb 14th, 2024

Jan 17th, 2024

Great tree spraying service
Jul 20th, 2023

Disappointingly, though perhaps not surprisingly, customer service is even worse after the acquisition by "SavATree." Weeks of trying to get someone to come take a look at the state of the tree they planted last fall with no response or follow up of any kind. I have to assume at this point that they simply do not intend to provide any of the ongoing services nor stand behind any of the warranties for which we have already paid. Update after response from business: Yes, there are (at least) two points of view in every discussion. I acknowledge that Capital City's owners have theirs. I stand by mine. A third point of view, in this case, is that of the utility company, which I know from having had to call them myself a number of times to finally get the work done. Needless to say, while Capital City's owners point their fingers at the electric company, the story I was hearing from the electric company was somewhat different. We tipped the crews because in nearly every case, once Capital City's employees actually showed up to do the work, they did it well. Nor do I blame them for the long delays and complete silence from Capital City in between their visits. I am sure the crews go where and when they are told. It is up to those in charge to determine priorities and communicate with customers. As for the discount we were offered, it was for a service that even Capital City's own employee acknowledged we do not really need. That is why we declined it. And it was only a discount from what seemed a quite high price to start with. And that is the crux of my issue with the service we have received. Capital City charges premium prices, but has not provided the level of service I would expect to justify those prices. Had we been charged a bargain rate, I would not have reviewed the company in what Capital City's owners consider so "harsh" a manner. That said, since the service for which we have already paid includes ongoing maintenance of the newly planted tree, I will consider revising my review again if, in my opinion, the company's future performance warrants it. So far, that has not occurred. Previous review: We first met with a salesperson from Capital City Tree Experts on March 23, 2022 and signed their written proposal for a very large tree pruning, removal and planting project the same day. Among the services they promised to justify their premium prices was a smooth process, for example in coordinating with utility companies where overhead power lines and underground pipes and conduits are concerned. It is May 23 as I write this, and we finally got the electric company to complete their part of the project after we called them ourselves numerous times, since Capital City Tree Experts was not getting them to show up. Now Capital City Tree Experts says it will be at least a week before they are willing to return to complete their job, leaving us with a hacked up tree and a huge pile of debris in our front yard for that much longer. Very disappointing, to say the least. Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree planting, Tree removal
Apr 10th, 2023