Madison Metro Transit System

Crimson Dahlia _{on Google}

Mar 14th, 2024

The bus drivers like to drive right past people that are standing at the bus stops. Happened multiple times to both my kids leaving them stranded.

Zero Shepard _{on Google}

Feb 4th, 2024

Do you spend 100 dollars ubering around town or save it, buy a 5 dollar day pass, and take so long to get around that you can't shop or tourist anywhere anyway?Who's idea is it to vote so people can't spend money at stores in the city? I can go 50 miles from indiana and cross chicago in 3 hours. This city is 15 miles across. What gives? It isn't a backwater town. It's the capital of a state. Also, they only take cash and dont really have an app. This is a bus system in the shadow of a renowned university, and the bus system is stuck in the 90s.
Edit: I give up. Uber can have my money, instead of the local shops. I only have so many years. Can't spend them on a single bus trip.

Kate Van Ness _{on Google}

Jan 4th, 2024

For some reason many stops have been eliminated, and many bus routes have been eliminated as well. Buses are usually late, and sometimes never show up at all. This is not a reliable form of transportation for commuting unless you have flexible hours and lots of time to waste everyday. Its stressful to have to use such an unreliable transportation system. Unfortunately I dont have access to a car for commuting. Sadly, Madison used to have an excellent bus system, its not the drivers faults that it was changed , so its good to remember to be kind to the drivers when the late or no-show buses stress us out. Wish they would realize its not a good system and go back to having an enviable system. The new system is not encouraging people to use alternative transportation.

Maleva Butkiewicz _{on Google}

Dec 29th, 2023

Busses are always late and/or canceled. Madison metro changed scheduled route times and posted nothing about it so many of us were confused as to why we missed our bus. Then they started canceling one of my morning busses I consistently took with NO communication to bus pass holders until weeks after this started due to training new drivers.
This company has extremely poor communication to its customers that pay to use their bus line &need reliable, timely transportation (I take this to work- I work as a nurse downtown and refuse to pay the high prices of parking). This review has absolutely nothing to do with the quality of the bus drivers themselves- they have all been great. The company itself needs to staff better (if they are low on staff maybe they need to consider if its a work environment/pay issue) and communicate with bus line users.