H&R Block

My tax person was busy book h&r got me in
Apr 5th, 2024

Mar 31st, 2024

Showed up on 3/26 at 9am for tax prep. Had no record of appointment (I showed proof that I had scheduled with automated system). Was told to come back on 3/27 at 8am and branch was not open until 9am; tax preparer showed up at 8:55am. My taxes were prepared but I unfortunately had to cut in front of another person who's appointment was at 9am.
Mar 25th, 2024

Ask for Chrisline! She is very fast and efficient. Job well done!
Feb 23rd, 2024

Your agent had no way of actually resolving any issues. All they can do is apologize and tell me to send a letter. This does nothing to help me or resolve the terrible customer service issues being presented by the HR Block in Madison Wisconsin on the Beltline. I started scheduling my tax appointment in late January and it has been rescheduled or canceled by the Beltline office FIVE TIMES and it is now late March. Unreliable service. The manager, Kim, said it was because of various issues ranging from a malfunctioning computer system hosted by corporate to employees being sick. Kim either has no power as the manager or was lying to me. Either way, the five cancellations are ridiculous and unacceptable. She also refused to reschedule anyone else to grant me an appointment. Apparently, to her, it is acceptable to reschedule and cancel on me FIVE TIMES, but she cant reschedule anyone else (even someone who scheduled months after me) to accommodate and correct for her mistakes. The way the Beltline branch in Madison Wisconsin is run has driven me away from EVER doing business with HR Block again, whether that be in my personal or business life. Thank Kim and the Beltline branch for losing you significant business.
Mar 19th, 2024