Legacy Exteriors

They did a great job, left the place clean, job completed as promised. Definitely will use again
Apr 10th, 2024

Legacy was very responsive to any questions I had. Process went smoothly with excellent follow-up. Good people to deal with!
Apr 3rd, 2024

Mar 17th, 2024

Nate and his crew did a great job helping us plan for and get our Hardie plank siding project completed. Nate was very responsive and promptly handled an issue that came up early on. The result is exactly as we hoped it would be. We are very happy with how this project turned out!
Mar 9th, 2024

The worst contractor I ever worked with. I would give them -5 if that is an option. I am looking for other Legacy Exteriors clients that have issues with them. Here is what has happened in the last six month of working with Legacy Exteriors. ALL FACTS, and FACTS ONLY. 1. Illegal contract without any start or complete dates listed, violates the ATCP110, WI Home Improvement Practices. 2. Over four months to build a sunroom that is supposed to take two to three weeks. 3. The city did three inspections, and Legacy failed all with multiple items listed, including footing, floor, missing a point load, and violating fire code, etc. 4. Legacy failed to choose fire-rated material for the sunroom, which violates the fire separation code. After failed in the final inspection, they blamed my shed, which was built by previous owner several years ago, for being too close to the new sunroom they were building. 5. Out of courtesy and also wanting to get the project done, I agreed to move the existing shed so that they don't need to replace their sunroom's materials, which obviously will cost a lot more. But, they still refused to give me a schedule, even after I requested it multiple times. So, on Nov 1st, I gave Legacy a timeline, which was agreed to be reasonable by Middleton City Building Inspection Department; and notified them that if they were late again, I would hire someone else to complete the job and deduct the extra cost from the final payment for Legacy. Within a couple of hours, Legacy's owner called me and told me that he decided to put the project ON HOLD. Furthermore, he said he would file a lien. ---when the project was not even complete and there was still a safety concern. Now the issue is still there. I do not allow them to touch my shed any more, of course, after being threatened twice by Legacy's owner. Then Legacy's attorney sent me multiple letters, demanding the full payment, when the fire violation is stil there. 5. I requested Legacy multiple times to come to solve the sunroom material issue, all failed. Then I decided to cancel the contract per Wis. Adm. Code s. ATCP 110.07, as suggested by DATCP. And Legacy's response is, filed a lien against my property, knowingly that demanding full payment before the completion of a project violates the law Wis. Adm. Code s. ATCP 110.02. Yes, their attorney knew it violates the law, and still did it. The matter is not over, and I will continue to fight. If anyone still wants to do business with them, good luck. I am the example here. Update: Feb, 2024, I received the response from National Association of Remodeling Industry (NARI) after I filed a complaint; and their ruling is that Legacy broke two ethical code, and they are giving Legacy 5 years' probation. If more violation during these five years, they would terminate their membership. ---This tells you how Legacy operates their business. --- I see there are many 5-star reviews here. I can tell you, I was misled to the contract by those reviews too, and now you all see what I got. Which one to trust, a bunch of 5-star reviews? Or my review with pictures to show what Legacy did? It's up to you.
Mar 10th, 2024