Walgreens Pharmacy

Jun 1st, 2023

May 30th, 2023

thank you for being the only store within several miles that carries my favorite shampoo and conditioner
Feb 15th, 2022

Mar 23rd, 2020

They pretty much have a monopoly at this location so my 1* review is unlikely to have any impact, but here goes. Had a rapid COVID test at 10 AM, showed up at the drive thru 2 mins ahead of time and then had to wait for 5 mins since no one showed up at the counter. After that the test went smoothly. Did not get a result in 5 hrs (they claim to send it in 2 hrs) so tried calling them. The automated system does not let you talk to a human for anything COVID related, and texted me to contact PWN Health to find more information. Called them up, and all they had to say was that they do not handle Walgreen's COVID tests any more and their automated system isn't updated (isn't this fun? It's not like COVID results have any impact on the rest of my plans). So called Walgreens again and lied to the stupid automated system that I am calling about a prescription status (not exactly a lie, as the COVID test carries an Rx number). Then a human picked up and told me condescendingly to check my spam emails, and call back in 24 hrs when they might be willing to escalate it in case I still haven't received the results. I responded by wondering out loud whether they could maybe escalate it now, and then this person forwarded my call to someone else. Finally this other person told me their email systems are down, and just told me my result over phone. Clearly, neither the automated system, nor the employees you get to talk to at first have any idea what is going on, and their default response is designed to inconvenience the customers as much as possible.
Jun 22nd, 2022