SSM Health Prescription Center

Feb 9th, 2024

I get rx's filled here because I work nearby. I must say Walgreens is so much better for many reasons.. Mostly due to lack of communication and basic mistakes. I've put in refill requests that were not filled, ran out of the medication (it will cause seizures when not tapered) and when I came to pick it up found it was not filled because in their system it was 'too soon to fill'. I was not taking more than prescribed which I explained again to them the dosage I was taking which they acted like they didn't believe me. This was because the bottle they had given me had its quantity mislabeled (I had to bring the bottle in / luckily I had it!) so almost did not receive it which is dangerous.. The entire time they acted like it was my error (I took too much - not true) and not apologetic. Moreover they do not track their mailed prescriptions and it takes >1 week to receive (but that is not communicated) so again I have run out of medication that should not be abruptly discontinued. When I called to ask for advice I was told to get an additional refill and pay out of pocket which I, like many others, cannot afford. Instead I used GoodRx at Hyvee (this option of course was not presented). We are on our own to fend for ourselves as patients with their mistakes. It's not ok! I know I should change back to Walgreens but it's just convenience at this point... I really wish it would get better here.
Jun 17th, 2020