SSM Health Pharmacy

Ive taken a medication for around 10 years on and off. Never had this much trouble filling it. Its one person, a pharmacist, who has made almost every fill stressful. The pharmacy techs, one in general I think his name is Matt, is super helpful and kind. The pharmacist Brock is one of the rudest people I have encountered. He actually hung up on me when I was trying to verify when my prescription was ready after what I believe was his error. Im not sure why but the dates on the DMPT that my prescribing doctor saw were different than what they actually were, at least twice. Different as in two weeks not a few days! If I didnt call the pharmacy and stand my ground that they were incorrect I would have been out medication I take daily for two weeks both times. Both times Brock was involved. Somehow the system changed to corrected after I called and spoke to Brock to see why my doctor saw wrong dates in dmpt. Prescribing doctor was then able to prescribe the medication. How is it that Brock keeps getting dates wrong that dont allow me to pick up my medication? But once I prove it to him and stand my ground it gets corrected. No apologies from Brock or Im sorry it was entered wrong or any explanation. One time he just hung up after I tried to understand. Think of a little old lady, anyone who submits to authority or has white coat syndrome (I totally have had both those myself in past) who this might happen to. Are they bold enough to stand there ground and prove the dates are incorrect? I have serious concerns about this pharmacy. If your prescribed a controlled substance like adderall and use this pharmacySave your receipts and video record when you pick up. This place is shady. I went there for half a year. I gave them the benefit of the doubt but Im done there. Typing this up to hopefully save someone else the hassle and stress of going there. Dont go there!
Dec 17th, 2023

Would give negative stars if I could. Besides often not having things ready after I call in days ahead or losing refills the last straw was being outright lied to today by the pharmacist. I havent had a problem with my sons prescription until he arrived. Years of no problems not mixing it because of shelf life to length of prescription every month once mixed. Two months ago he mixes it and another pharmacist gave me new unmixed. Last month was fine too as different pharmacist. Today he says nope against the law. Well guess what I spoke with other pharmacists and its just being picky and playing games with my sons much needed meds handled a specific way and having gotten them correctly for years until you came along. No laws just you and your lies. We have left. My kids are much safer and respected at another pharmacy. Cant wait until my insurance changes and Im able to leave next year too.
Jul 17th, 2023

I have used this pharmacy for over 20 years with few problems. Very occasionally a prescription is not ready when expected but they have always gotten it ready fast when I showed up. They have been proactive when my insurance required a change to generics. My family has had hundreds of prescriptions filled here, and there has never been a mistake. Epi pens have always been fresh ones, not the old pens that are weeks away from expiring like we have gotten elsewhere.
May 8th, 2023

Pharmacy staff is very easy to work with. Had some billing issues on the phone but they were easily resolved.
Dec 30th, 2022

This review is for the pharmacy located @ 1821 S. Stoughton Road Madison, WI 53716. I wish I didnt need to leave such a bad review, but my issues with this pharmacy has been happening for years. My last straw was placing the blame on me. I went to pick up a prescription and they didnt have it ready [I had requested the prescription four days before my pickup date]. They didnt have it ready, because there is prescription shortages. I didnt know that there is prescription shortages, no one bothered to tell me. When I asked why no one communicated that to me, they said that they have too many customers to do that. What?? Who says that? Who in their right mind expects customers to know whats going on in the prescription drug industry world? Maybe my expectations of a pharmacy are not realistic? My husband goes to Walgreens. And, Walgreens sends requests for prescription refills for him, sends him notifications if theres any problems with his prescriptions, and tells him 3 months in advance to meet with your doctor because you have only 3 refills left. So, my lesson here is, dont set your expectations for this pharmacy to treat you like a customer. Treat this pharmacy as if you are living during the Great Depression, waiting in line for food rations, maybe youll get lucky and they will throw you a bone. If you set your expectations at this level, youll probably love this place. So, back to their problem of having too many customers, you lost one! Yay! I hope folks will see this review and wont add to the problems of having too many customers and not being able to communicate with the patients. Save yourself frustrations, time and stress. DO NOT GO HERE! I want to also add, its not beyond my comprehension to understand this is a staffing shortage/management and corporate issue. I believe the Pharmacist are doing the best they can. But, I no longer want to be part of this problem.
Aug 25th, 2022