Sur La Table

They are willing to rip you off!!! Beware. Clearance items are not clearly marked, you think it's one price and they will charge you another price! Check your receipt. We live an hour and a half away and they claim to not be able to refund the difference. We purchased an item (carving/cutting board)that we thought was marked down to $9.99 we were charged $59.99. We even had a conversation with the associate about it being $9.99 and how good of a deal it was and instead of telling us it wasn't $9.99 she just charged us $59.99 which we figured out when we got home and unpacked our stuff. I spoke with Linda who I believe is the manager, she said she would look into and give me a call before 6pm. That never happened, I had to call her back and listen to the excuses. Bad business Linda
Mar 18th, 2024

DO NOT BOOK A COOKING CLASS HERE. I booked a class here for my boyfriend for Valentine's Day, then I went a couple days after to their website to take a screenshot of the class to give him as his physical gift, and the class was no longer there. I checked my email and my phone to make sure I didn't miss any messages about it being cancelled, and I hadn't received any. I called the store to ask if the class was cancelled. I didn't get the name of the lady that answered the phone, but she was rude and condescending right off the bat. When she picked up, I explained that I noticed the class was no longer on their site and just wanted to check in to see if it was still happening. She said, "I don't know, check your email. If it were cancelled you'd get a message. You'd also get a phone call." I said, I did check that and I didn't get anything which is why I thought I'd check in with you over the phone. She then laughs and goes "Well, if it's not on the website then it was cancelled, so you obviously missed a message." I ignored this comment and asked if she knew when I would receive a refund. She seemed confused about me asking this and replied, "No? That's customer service's job, not mine. I can give you their number if you want." I said no I already have it I just thought I'd call the store first, thanks, and then hung up. Fortunately, customer service was helpfulthey got me my refund back in a few days. I'd recommend calling them right away with any issues and not the store. To top it all off, not only did I not receive notification that the class was cancelled and then get gaslit by a worker that I missed a message, but for 2 weeks after the class was cancelled and I received my refund, I continued to receive emails reminding me when the class was. The day before the class, I finally received a call letting me know that it was cancelled. Don't book here. They told me they don't have a chef to teach their classes, which is why they keep getting cancelled. Not sure why they are still booking them if they don't have a chef, but would not recommend booking here.
Mar 3rd, 2024

Absolutely unforgivable customer service. My wife and I took a day off work and signed up for a cooking class, two nights before we receive a phone call saying it was cancelled. Okay fine that happens. We pick another day. Show up for a 9:00am class to find the store dark and locked. No call, no email. Call Sur La Table corporate to find out that our class had been canceled again. What an absolute waste of our time. Ive been a long time customer and fan of Sur La Table and to be treated like this really hurts.
Jan 19th, 2024

For all you people saying that you are out money, call up your credit card and start a charge back on the changes!! It's really easy. If they can't prove you took the class, you get money back. Don't be a victim.
Jan 19th, 2024

I love this little gem of a store in Hilldale. They always have great sales and their merchandise, particularly textiles, is fantastic. My husband has purchased many gifts for me here and Ive never been disappointed. They are great about returns also. Def prefer Sur La Table to Williams Sonoma.
Jan 16th, 2024