T-Mobile Authorized Retailer

refuses to sell phones without a protection plan that adds $20+ a month to the phone
Apr 9th, 2024

I live in Saint Paul but I have been to this store a few times because of my college student. These guys are fast and prove you can be in and out of a T-Mobile store in under 20 minutes.
Mar 31st, 2024

Christian did a great job. He was helpful and friendly. Even though we couldnt accomplish what wed hoped for, he helped guide us in the right direction.
Feb 22nd, 2024

Went here to transfer a phone line onto an existing account. There were three employees, one trainee, and the manager. Aside from the manager, none of them could care less about helping customers. Most of them were busy when we arrived but even when they finished with their customers we had to wait a long time to be helped. The employees were playing on their own phones and only helped us when the manager told them to. One of the employees was literally eating pizza while helping another customer (which aside from being rude and unprofessional is just gross??) and he later took a few puffs of his vape IN THE STORE in front of customers. The man who helped us was on FaceTime with a woman the entire time. I gave 2 stars instead of 1 because he mostly did his job and set the phone up, but when we left the store we found out that the phone didnt have service. We ended up going to the West Broadway T-Mobile store and they fixed it for us very quickly. Sounds like the FaceTiming employee forgot to do one last step, which is completely unsurprising given how much attention he was paying to us. I will never recommend anyone go to this T-Mobile store. If you need help in madison, go to the West Broadway store. They are much more professional and helpful.
Jan 21st, 2024

Unfortunately, by saying that THIS location is by far and above the best brick & mortar, the T-Mobile location isn't truly saying very much. Why, because EVERY SINGLE other T-Mobile store that I have been to in the past couple of years in the Madison, WI area and Champaign, IL area (7 stores in all) has either flat out LIED & misled my family or myself, that I had sworn to never enter another one ever again! I believe the gentleman that assisted me was Charles... a really knowledgeable T-Mobile agent/employee (his co-worker was helpful as well) totally blew me away by having actually educated himself on the many different products that T-Mobile carries. I'm so used to the people in these stores, from my past experiences, they have only known about iPhone products. Not one person I've asked for assistance with what they conned my elderly mother into picking that piece of garbage Pixel 6 phone had the slightest bit of knowledge on the issues that she has been enduring! No one knows anything about it... I even tried several Best Buy locations looking for assistance for her and that idiotic phone. I initially thought that it could be similar to my Galaxy... but no, it's not similar at all. Thank you, Charles!!! Keep up the great job!!! As well as your buddy, sorry I didn't catch his name... he does have a well trimmed beard. That's all I recall about him, though... he warned me about trying to use a charging base that I was thinking of getting from Amazon that could potentially cause my phone to be damaged at the least, or very possibly permanently damaged my battery or blown it up by trying to charge it too fast! Thanks!! Later, guys!
Dec 19th, 2023