Chamber of Commerce

      Susan Kempfer: Allstate Insurance

      ( 24 Reviews )

      Susan Kempfer: Allstate Insurance
      Auto Insurance Within Your Budget--Free Quote Here
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      Hours

      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.5 - (24 reviews)
      19
      1
      2
      0
      2
      Read Our 24 Reviews

      Chamber Rating

      Verified Member
      4.5 - (24 reviews)
      19
      1
      2
      0
      2
      › ‹
      • Tyler Hughes


        Jan 2nd, 2024

      • John Malphy

        All questions I got good help with thank you
        Dec 14th, 2023

      • Ilen Matute

        I've been with the company for few years now I haven't had any problems up until recently when I was paying for a lower premium then all of a sudden it jumps and now I'm paying for more out the blue no email stating why I'm paying more I've had a clean driving record for years now why is it just now going up ? And also everytime I try and email them it takes them 2 weeks to reply I am very disappointed on how this is being manged with poor communication if there is a cheaper option for the same plan then I will be switching ...
        Nov 21st, 2023

      • LESLIE MACHADO

        Been with Allstate & Sue Kempfer for 12 years and counting and they have always made sure that my family home & autos are in good hands!!!
        Nov 20th, 2023

      • T M

        Not sure why there are so many reviews about poor customer service. Ive been with Susan and her team for a couple of years and so far things have been great! Sure they raise the prices, but what insurance company doesnt?? Ive got my home and auto through them and will continue to be a loyal customer.
        Aug 25th, 2023

      Read Our 24 Reviews

      About
      Susan Kempfer: Allstate Insurance

      I've been representing Allstate for over 19 years and have worn many hats in the company. Prior to starting here in Madison, I worked at my parent's Allstate agencies in the Milwaukee area for many years.

      Contact Info

      Products

      • Madison Area Apartment Association
      • WWE Southcentral Chapter (Wisconsin Women Entrepreneurs Inc.)
      • West Madison Little League Sponsor
      • Madison4Kids Board Member
      • American Quarter Horse Association
      • MACC Fund Volunteer (Midwest Athletics Against Childhood Cancer.)

      Brands

      • Allstate

      Languages

      • English

      Vidoes

      Images

      Questions & Answers

      Q What is the phone number for Susan Kempfer: Allstate Insurance?

      A The phone number for Susan Kempfer: Allstate Insurance is: (608) 274-4147.

      Q Where is Susan Kempfer: Allstate Insurance located?

      A Susan Kempfer: Allstate Insurance is located at 555 Donofrio Dr, Ste 102, Madison, Wisconsin 53719

      Q What is the internet address for Susan Kempfer: Allstate Insurance?

      A The website (URL) for Susan Kempfer: Allstate Insurance is: https://agents.allstate.com/susan-kempfer-madison-wi1.html

      Q How big is Susan Kempfer: Allstate Insurance?

      A Susan Kempfer: Allstate Insurance employs approximately 20+ people.

      Q What days are Susan Kempfer: Allstate Insurance open?

      A Susan Kempfer: Allstate Insurance is open:
      Thursday: 9:00 AM - 5:30 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:30 PM
      Tuesday: 9:00 AM - 5:30 PM
      Wednesday: 9:00 AM - 5:30 PM

      Q How is Susan Kempfer: Allstate Insurance rated?

      A Susan Kempfer: Allstate Insurance has a 4.5 Star Rating from 24 reviewers.

      Hours

      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      Nearby Allstate Locations

      Ratings and Reviews
      Susan Kempfer: Allstate Insurance

      Overall Rating

      Overall Rating
      ( 24 Reviews )
      19
      1
      2
      0
      2
      Write a Review

      Tyler Hughes on Google

      image

      Business Response on Google Dec 22nd, 2023
      Tyler,Thank you for taking the time to submit a positive rating! We are delighted to hear we have met your expectations with our customer service. Thank you for choosing Allstate and we look forward to continuing to serve you.Warm Regards,The Sue Kempfer and Associates Team

      John Malphy on Google

      image All questions I got good help with thank you

      Business Response on Google Dec 15th, 2023
      Mr. Malphy,Thank you for taking the time to share your positive feedback and for awarding us a 5/5 rating! We are happy to hear that you received good help with all of your questions. Providing excellent service and assistance to our customers is our top priority. Thank you for choosing Allstate for your insurance needs!Regards,The Sue Kempfer and Associates Team

      Ilen Matute on Google

      image I've been with the company for few years now I haven't had any problems up until recently when I was paying for a lower premium then all of a sudden it jumps and now I'm paying for more out the blue no email stating why I'm paying more I've had a clean driving record for years now why is it just now going up ? And also everytime I try and email them it takes them 2 weeks to reply I am very disappointed on how this is being manged with poor communication if there is a cheaper option for the same plan then I will be switching ...

      Business Response on Google Nov 23rd, 2023
      Ilen Matute,Thank you for sharing your concerns with us and we sincerely apologize for any frustration you've experienced. We understand the importance of clear communication and reliable service.Our goal is to address your concerns and provide a resolution that meets your needs. Feel free to reach out to the team at 608-274-4147 so we can assist you promptly.Sincerely,The Sue Kempfer and Associates Team

      LESLIE MACHADO on Google

      image Been with Allstate & Sue Kempfer for 12 years and counting and they have always made sure that my family home & autos are in good hands!!!

      Business Response on Google Nov 12th, 2023
      Ms. Machado,Thank you for taking the time to share your positive feedback! We are happy to hear about your 12 year journey with Allstate and the exceptional service provided by Sue Kempfer. It is rewarding to know we have consistently met your expectations and have had the privilege of taking care of your family, home, and auto.Thank you for choosing Allstate for your insurance needs!Warm regards,The Sue Kempfer and Associates Team

      T M on Google

      image Not sure why there are so many reviews about poor customer service. Ive been with Susan and her team for a couple of years and so far things have been great! Sure they raise the prices, but what insurance company doesnt?? Ive got my home and auto through them and will continue to be a loyal customer.

      Business Response on Google Aug 21st, 2023
      Hello!Thank you for your positive review regarding our agency. We thrive to always be there when our customers need us! We appreciate your continued business and glad you can continue to trust us with your insurance needs!Thanks again!Sue Kempfer and Associates
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      Overall Rating

      Overall Rating
      ( 24 Reviews )
      19
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      2
      0
      2

      Write a Review

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