1st Auto & Casualty Insurance

Ms. Leonard is never in the office before noon, if then. She is the only one that can do anything, write policies, change policies, give out information on your policy. The receptionist is useless, she can't even tell you what time Ms. Leonard will be in the office, just check back after noon. Terrible customer service. I highly DO NOT recommend.
Apr 8th, 2024

Sep 19th, 2023

Been insured with them for YEARS.. Used to be very satisfied with 1st Auto, but recently, we have had 2 separate claims to file. Finally, after a very frustrating time consuming long drawn out process and MANY unreturned calls. With great effort on my part, the one claim was paid. The whole process was ridiculous and handled by an outside co.! Now I'm dealing with another, at least this claims agent will return calls.. BUT once again the claim goes to an outside party which is where the problems are starting once again. I have lost all faith and trust in a company we used to recommend to family and friends. Obviously, something has changed within the company and it's definitely not for the better! I recommend others Look elsewhere for insurance.
Aug 24th, 2023

Feb 15th, 2023

Feb 2nd, 2023