Edible Arrangements

I received an arrangement as a gift and was shocked how bad the fruit was. The strawberries were mushy and terrible. I couldnt eat them. Five old grapes. Old tasting pineapple. The apple slices were OK. I would never want the sender to know this!!! Very disappointed. I wont ever use this service to send a gift.
Mar 21st, 2024

This store has made me a victim of theft and fraud. Ordered close to 2 weeks in advance for a Valentines Day delivery. The day of, after checking the order status for multiple hours, around 4pm the order status had not moved. Called the store two separate times and was instructed that there had been a guarantee that every order scheduled for delivery on Valentines would in fact be delivered. This was not the case, order never arrived, no communication, ruined Valentines Day not only for the recipient, my fiance but also myself as I was looking forward to seeing the look of excitement on her face. The owner David instructed myself as well as the others that have left a review yesterday that he would be in contact. This was a lie, I had to reach out to the store. Thats not when this story stops as it took the 9th call to finally get through to someone and explain the situation. They mentioned they are a part of a call center and not present at the physical Madison location and that they would put me in contact with a manager. If the manager or owner David says hes going to follow up and contact you to make it right, dont believe it, this is a publicity stunt for Google Reviews to limit the damage the reviews are doing to potential customers. That constitutes theft and fraud in my book, taking money, not providing services paid for and providing no outlet for a refund or contact to obtain the services paid for.
Feb 27th, 2024

Very disappointing service. My long distance boyfriend tried ordering me a surprise for Valentine's Day. On Valentine's day I called at 4pm asking the status of the order and they promised it would come, but never did. The next day I called again and they promised it is still on the way, but by 5pm when the store closed I called and they tried telling me it will now come Friday. Two days later I was forced to cancel my order, got nothing for Valentine's Day, and no compensation from the company.
Feb 22nd, 2024

Only part of order was delivered. Called and no call back.
Feb 22nd, 2024

Horrible experience and Ive ordered from them before and got the same experience. Shame on me. Long story short I ordered a Valentines Day platter on the 5th of February for today which is Valentines Day the 14. Checked the online tracker today to see when I would be receiving this because this was a surprise for my fianc and I know shes going to love it but the tracker says order received and thats it and its been saying that since the 6th. Now Im thinking ok well maybe they havent updated their system. Fast forward I get off work at 3 I check the tracker again, same order received. Now Im worried because its Damn near 4 oclock. I brush it off and continue to wait. Now its 6 oclock so I call the store. A lady named Amelia answered and she was very professional and very patient let me know that they havent even made my order at all!!! Are you serious!!! Will never order from here again and I need that refund IMMEDIATELY!!! Way to F up my surprise for my fianc! Thank you
Feb 17th, 2024