FGS The Restoration Company

I used this company for a bathroom install. They kept me informed at all times of updates on the schedule. Very professional I am very pleased. Services: Remodeling, Drywall installation, Repair water fixtures, Water damage-related cleanup & repair
Jun 8th, 2021

Entire apartment had to be restored after fire in Waunakee, WI in a Wisconsin Management Building. Jason Anderson was project manager for FGS. He and his field staff did an excellent job. I would rate them a "10." Jason was straight forward, honest, worked well with his team as supervisor, and coordinated with Wisconsin Management all on a timely basis. He also was comfortable talking with me when I had questions/concerns. I can't come up with a single thing I would criticize.
Jul 21st, 2019

Working with FGS the Restoration Company has been great. They are responsive and listen to the needs of my clients. I appreciate the hard work that they do!
Feb 28th, 2019

FGS did a great job for my clients whom found issues in the attic during an inspection. They were able to give us a quote that was very competitive & get the work done quickly. The guys that came to do the work were fantastic to work with.
Feb 11th, 2019

I had the worst experience of my life working with FGS. I do not recommend working with them at all. Now let me start with I have been a property manager for 18 years so I am no stranger to working with commercial vendors and I understand the process of what a restoration company does. The reason I called FGS was because I had a fire in my kitchen. I met with Denny M. from FGS the day after the fire and he went through the process of what to expect. Then he said if you would like us to start right away you need to sign this release form, as we are standing in my burnt up kitchen. I wish I would have listened to my gut that said, take a day to think about it and talk to other vendors. Unfortunately I didn't listen to my gut and I signed. I received the breakdown of everything they would do and the cost associated with it a few days later and the Insurance company signed off. FGS started about 5-7 days after the initial meeting. Yay, right?! Nope... Everything came to a halt. Why you ask? There was a big apartment fire on the west side of Madison and all of the work at my house Stopped. When I called to see what was going on I was told all of the workers were pulled to work on the big apartment job. Aka, bigger job = more money for them. I was like wait what?! And the next thing that flew out of my mouth was, but my house fire happened first. So after some back and forth I decided to Just do the demo work myself to continue the process and not be at a stand still. I also then decided to subcontract some of the work myself as my confidence in FGS was starting to fade. FGS didn't like that as then they do not get paid for that large portion from the insurance company. So this could go on for days so I'm just going to sum it up so you're not reading a novel. Naturally when you go through this you want your personal belongings to be handled with care. You want to be kept up to date with the progress so you know when you can plan on returning to your home. Well none of that happened on FGSs part - I would check in to See what was the plan for the week and I was called a micromanager. - My memory foam mattress was damaged in the cleaning process from all the smoke damage and when I brought it up to Denny he said They could take care of it. I never got it in writing so... - Met with Denny, his boss and the mattress cleaner in FGS conference room to discuss the mattress reimbursement they then said you cant prove it so we are not issuing you any reimbursement. Long story short I have never felt so helpless, mad and disgusted as I did with working with FGS. If you ever have to deal with the awful experience of going through a fire, flooding or any type of restoration work due to unfortunate circumstances I urge you not to work with FGS. Be informed before signing. Have someone that is close to you as a 3 party bystander (friend) to help absorb and make decisions. It's a traumatic event and having someone there to ask those tough questions and look out for you is wise. Meet with 3 vendors to see who is the best fit for you. It took me 5 years to write this as I think I was incredibly mad after everything and couldn't bring myself to relive it. I hope if you are reading this review it helps in your decision making process.
Jun 4th, 2019