Wisconsin Bank & Trust, a division of HTLF Bank

I have been banking with this company for many years now and have gotten to know the people that work there pretty well. I would recommend this institution to anyone looking to open a new account!
Sep 6th, 2023

WB&T was my bank for years and everything was fine. After the pandemic they became unethical and predatory. COMPLETELY EVIL AVOID AT ALL COST!
Jan 10th, 2023

They offer a wide range of personal and business banking. Good service. Mortgage services are good.
Sep 12th, 2022

We recently had an extremely disappointing experience with this commercial bank, prompting us to seek alternatives. Despite reaching out to the commercial manager, John Hintze, for assistance with an issue related to poor customer service, we were met with unprofessional and offensive behavior. Our owner, a female, was inappropriately accused of stalking by Mr. Hintze, which was both shocking and demeaning. This conversation failed to resolve our concerns and left us deeply disrespected. Further attempts to escalate the matter to the corporate office went unanswered, highlighting a severe lack of customer focus. It's disheartening to see such a decline in service standards, and we strongly advise others to consider different banking institutions for their commercial needs.
Mar 19th, 2024

I don't often review things, because I don't usually feel the need to add my opinion to the many other opinions online. That being said, I want to speak to the amazing customer service I have experienced in my last 4 years banking at WB&T. I have only ever had positive experiences with the employees. They have been incredibly kind and treat me like a friend. They know me by name, take time to talk to me about my life, and remember the things I tell them. I always feel like I'm walking in to see a friend when I go to this bank. Not only that, but once when I was overseas hiking in the backcountry of Scotland with very minimal phone service, I found out my credit card had been compromised. I called this branch and Kristina S. personally saw to making sure my issues were resolved and the money returned to my account, emailing me through the entire process. With the huge time change, being overseas, minimal phone service, and only one day in a town with wifi to figure it out - this was a LIFESAVER. Any other bank would have given me a 1-800 number, and I would've had to been up at 3am the morning, panicked and on hold trying to straighten things out. Probably having to retell my story to every person I was transferred calls to. (You know how that goes. It sucks.) Instead, I told her my issue and she went to work immediately to help me, and the problem was resolved within the hour. The people who work at WB&T on Mineral Point are wonderful, kind, caring individuals, and I cannot speak more highly of them.
Apr 20th, 2023