Heartland Credit Union

Theresa Fredrickson she is a very nice ladys banker teller at heartland credit union and she speaking friendly great person.
Mar 21st, 2024

On the north side of Madison I use this branch. Fast service and a very courteous staff...never a problem.
Mar 21st, 2024

This branch is toxic and petty. This location doesn't deserve the one-star. I have enjoyed the merger with Heartland, but avoid this branch at all costs. I have yet to leave this location happy with my experience.
Jun 23rd, 2023

They arent as authentic as I thought and not as transparent when it comes to. Facts they refuse to fix my account when they made a mistake (zero stars )
Jun 20th, 2023

I used to love this location. My partner overdrew her checking account once, and we went in that week to pay the overdraft. Since it was the first time, they even offered to waive the fee. Everything sounded great. Two years later, no letters, no phone calls, it turns out they never processed the payment. Instead, they wrote off and closed her account without telling her. DCCU ruined her credit, took her membership deposit, and made it nearly impossible to get a checking account, all over $80 that we thought we paid. DCCU was supposed to serve disadvantaged members of Dane County. Instead, they destroyed my partner's financial history over an error they made. When we went to the branch in person to deposit a check, they refused to even acknowledge that she had ever been a member; we had to find out the problem through a credit report. Sad to say all the positive interactions we had before were just lip service. At least a traditional bank stabs you in the front.
Mar 3rd, 2023