Schmidt's New London Auto Salvage

They sell cars and were nice.
Feb 18th, 2024

I called them up and they had what I wanted. They held it for me till I was able to get there. Very friendly.
Jan 27th, 2024

People here are not friendly. Business practices are shady. Will sell you the wrong parts then not refund them or swap them for the right parts. I recommend to go somewhere else
Aug 4th, 2023

Jun 29th, 2023

Called about a part. Talked to M, He said they had one that'd work. I told him I'd be on my way shortly for it. Upon arrival I was graced with the most disrespectful customer service I've ever experienced. M seemed like he could care less like I was wasting his time. Told him I called about said part. He said my guys out looking for it. That's it. So I ask. Yes this a you guys pull it type of junkyard? Since he told me his guy was looking for it. He instantly thought I asked if I pull the part and got almost defensive. I gave up and sat down. This guys obvious lacking in customer relations. While I sat and waited in their tiny office. M fielded a phone call that was obviously an upset/unsatisfied customer. After that phone call. Which want very professional. M began cussing about this customer. Many times he dropped the f- bomb. Putting the customer down and just downright being disrespectful. Towards the end. The other guy at the desk asked. " Why is this guy waiting. Where's his part?" I have NEVER experienced such downright pathetic customer service. There's zero reason to cuss out any person behind their back. Much less a customer that paid for an item. All the whole. Myself. A paying customer was right there to witness this complete disrespect for another human being. Listening to M drop f- bomb after f - bomb over a simple phone call. They should truly investigate their two front office men for completely unacceptable business practices.
Jul 25th, 2023