Wells Fargo Home Mortgage

Great service when I opened my business account. Ask for Eduardo. He is a great help for any business owners. He knows how business is run and help to make your life easier.
Sep 24th, 2021

I do not trust these people with my money!
Sep 7th, 2021

Jun 14th, 2021

Horrible experience with this bank. Poor at setting expectations, poor at setting honest timeline, poor at communication, and poor in integrity. Person handling the account locked everyone else in the equation out. No effort to contact employee who left to give them my sensitive information. I own multiple businesses, worked with countless banks over 25 years. I have NEVER experienced such incompetence as I have with this Wells Fargo. The excuse that they gave is they can't get into the files of the employee that left is ridiculous. Those files are company property, and even if that were the case why not offer me the option of resubmitting verses waiting . Almost 2 weeks waiting! This just solidifies this is the worst bank in the area. If you are looking for a bank go elsewhere where competence is a prerequisite of being hired. I'm not even sure they can handle simple personal accounts after this experience. Wow!!!
Jan 11th, 2022

I was given a bank draft check by Carmax, payable by Wells Fargo bank. I called and asked how to cash it and they mentioned I needed to have two forms of ID. I went into the branch and was told I could not cash it, and rather that it had be deposited into an account. I asked if I opened an account, if I could deposit the funds and withdraw them right away, and was told that I could. I then opened and account online, which failed, then opened another, and both opened overnight. I went into the branch again this morning with check and ID’s in hand, and they deposited the check into my account, and when I asked to withdraw the funds they said there is a 7 day hold, keep in mind the funds were drafted and payable by WELLS FARGO, so there should be zero hold necessary. The branch manager was extremely rude, and when I asked how else to work through this, he replied “ain’t gonna happen”. Being in customer service, sales, management myself, that was the last way I was expecting a leader to respond and address a 2 day ongoing issue. Needless to say, the accounts were closed, the deposit was voided and I am now working with my own bank to receive my funds. Very poor execution, was told by multiple people during the process what needed to be done, and when I followed those guidelines, there was just another excuse as to why a check in my name, deposited into a Wells Fargo account, could not have funds made available.
Dec 11th, 2021