MyEyeDr.

I had an eye and contact lens exam on March 6th. I received my prescription for eyeglasses and contacts. A trial pair of contacts was ordered. I utilized this facility because it is a network provider for my private pay, commercial insurance, Common Ground. I took the eyeglass prescription to my out-of-network, preferred provider and had lenses replaced in multiple pairs of glasses that belonged to my mother who passed away on May 30, 2023. When they came back and I tried them on at the preferred optometrist's office, I immediately experienced a throbbing headache and double vision. The optometrist observed how distraught I was. She looked at the prescription and was astonished at the extreme exchange from previous prescriptions. I booked an appointment with my regular optometrist the next day, paying out of pocket. She conducted a much more thorough exam than that experienced at your facility and confirmed that the optometrist at your facility, Dr. Heather Stern, issued the wrong prescription, thereby engaging in malpractice. My regular optometrist ordered new lenses for my deceased mother's frames with the correct prescription at no additional charge. A trial pair of contacts was ordered with the correct prescription as well. They returned within a week and they are perfect! I have received multiple pairs of glasses and my trial contact lenses from my preferred facility already. To date, I have yet to receive trial pairs from your facility, which will be incorrect based on the misdiagnoses by Dr. Stern. I will contact Common Ground Cooperative and inform them of this gross negligence at our shareholder's meeting in Green Bay in April. I paid $189 out of pocket for the $434 charged for my visit on March 6th at your facility. I paid $155 for my second eye exam which assisted me in ascertaining Dr. Stern's misdiagnosed prescription. I want a refund of all out-of-pocket expenses incurred associated with my visit to your facility as well as costs incurred to receive a correct prescription after Dr. Stern's misdiagnosis. Please issue me a $344 check. I will also be leaving an online review of my experience along with multiple others who have expressed concerns about incorrect prescriptions, delays in receiving eyeglasses/contacts, and the poor performance of Dr. Stern.
Mar 28th, 2024

Worst experience ever! My appointment was was with Dr Heather Stern and it was canceled at the last minute without any notice or any message. There was no email or no text message left. My time was wasted. I am never going to this place or to Dr Heather Stern as her behavior was very disappointing and unprofessional. 0/10 experience and I DO NOT RECOMMEND THIS PLACE TO ANYONE
Mar 19th, 2024

Poor communication. Poor follow up. Excuses from staff. Inexperienced doctor. Will no longer do business with My Eye Doctor.
Jan 5th, 2024

Great staff!! Always a top notch experience. This knowledgable and friendly team is highly recommended for help with all your eye care needs. I wouldnt go anywhere else.
Nov 24th, 2023

Never going back... The only good thing about this place was Lana and that's about it. The doctor was very harsh and she seemed like I was a bother to her. I was fitted for glasses because the doctor threatened to take my contacts away so I paid over $230 for them. When I received my glasses, I had them on for 2-3 weeks and stopped because my eyes couldn't adjust to them properly and I kept walking into the walls. When I called the front desk about this and so I could get my money back to buy contacts instead. I was told that the manager would call me about returning the glasses, however, that was almost a week ago and no one had called and now I'm pretty sure it's past the return policy, which makes me think that they did this on purpose. At this point, I would rather drive 9 hours back home to see my other eye doctor than driving 10 minutes to see this one. 0/10 I highly DO NOT recommend.
Jan 20th, 2024