Chamber of Commerce

      Fort Community Credit Union

      ( 51 Reviews )

      Fort Community Credit Union
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      Hours

      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.5 - (51 reviews)
      30
      0
      1
      3
      17
      Read Our 51 Reviews

      Chamber Rating

      3.5 - (51 reviews)
      30
      0
      1
      3
      17
      › ‹
      • Judy Nowicki

        I have always been very happy with FCC until today. Over the w/e I lost my wallet, prompting me to suspend my debit card. Today I went into the Jefferson branch for a replacement. I explained the situation to Jamie A. She was not only unempathetic, but then also informed me that I would be charged a $10 replacement fee. During the course of our interaction, not once could she offer up an 'I'm sorry', or even a smile for that matter. Out of all the customer service representatives I spoke with today (due to this fiasco), she was the worst.
        Mar 3rd, 2024

      • 4 Me To Know

        Not the same place it used to be! Non-existent customer service and rude employees. Started charging fees on accounts with direct deposits, even though their new accounts offer no fees for accounts with direct deposit. If you know any seniors that bank there, you might want to let them know because they are definitely taking advantage of people. My accounts are in the process of being closed and Im taking my money to Landmark.
        Feb 20th, 2024

      • StunnaGurl

        Loan officers have major attitude problems. The staff also gave me the wrong routing number. Never bothered to notify me of the changes so I went a week without getting my pay check. Also, charge me $6 a month just to have a checking account.
        Jan 27th, 2024

      • K

        A credit union charging its members new monthly fees for not having enough money in their account is inexcusable. For the people? Nope, not the ones login paycheck to paycheck, those folks get more fees. You are part of the problem and after 15 years here, I shut down my account. The new app launch a while back was a disaster. Waiting on hold for 30 minutes for bad customer service isnt ok. Were beyond disappointed. And now absolutely disgusted with your credit union
        Jan 10th, 2024

      • Katie Watson


        Jan 7th, 2024

      Read Our 51 Reviews

      About
      Fort Community Credit Union

      Fort Community Credit Union is located at 800 Madison Ave in Fort Atkinson, Wisconsin 53538. Fort Community Credit Union can be contacted via phone at 920-563-7305 for pricing, hours and directions.

      Contact Info

      •   920-563-7305
      •   (920) 563-0327

      Questions & Answers

      Q What is the phone number for Fort Community Credit Union?

      A The phone number for Fort Community Credit Union is: 920-563-7305.

      Q Where is Fort Community Credit Union located?

      A Fort Community Credit Union is located at 800 Madison Ave, Fort Atkinson, WI 53538

      Q What is the internet address for Fort Community Credit Union?

      A The website (URL) for Fort Community Credit Union is: https://www.fortcommunity.com/

      Q What days are Fort Community Credit Union open?

      A Fort Community Credit Union is open:
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM

      Q How is Fort Community Credit Union rated?

      A Fort Community Credit Union has a 3.5 Star Rating from 51 reviewers.

      Hours

      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM

      Related Categories

      Ratings and Reviews
      Fort Community Credit Union

      Overall Rating

      Overall Rating
      ( 51 Reviews )
      30
      0
      1
      3
      17
      Write a Review

      Judy Nowicki on Google

      image I have always been very happy with FCC until today. Over the w/e I lost my wallet, prompting me to suspend my debit card. Today I went into the Jefferson branch for a replacement. I explained the situation to Jamie A. She was not only unempathetic, but then also informed me that I would be charged a $10 replacement fee. During the course of our interaction, not once could she offer up an 'I'm sorry', or even a smile for that matter. Out of all the customer service representatives I spoke with today (due to this fiasco), she was the worst.

      4 Me To Know on Google

      image Not the same place it used to be! Non-existent customer service and rude employees. Started charging fees on accounts with direct deposits, even though their new accounts offer no fees for accounts with direct deposit. If you know any seniors that bank there, you might want to let them know because they are definitely taking advantage of people. My accounts are in the process of being closed and Im taking my money to Landmark.

      Business Response on Google Mar 4th, 2024
      Hi there,

      We're sorry to hear you have had a negative experience with our member service. That is something we take very seriously and work to improve constantly. We will pass your feedback along so we can use it in future trainings for our team members to learn from.

      In the case of an inaccurate fee assessment, we have automated processes that apply or waive fees for our accounts. For privacy reasons, we can't talk about individual account specifics in public forums like this, but if a fee is applied in error, it is our policy to reverse the fee immediately for an affected member.

      We would love an opportunity to hear more about your personal experience to learn from it. If you're interested in sharing specifics with us, please contact our Director of Member Service, Eric Iverson, and [email protected]. Or, you can feel free to call us at 920-563-7305.

      We apologize for the member service you received and hope we can hear from you soon.

      StunnaGurl on Google

      image Loan officers have major attitude problems. The staff also gave me the wrong routing number. Never bothered to notify me of the changes so I went a week without getting my pay check.
      Also, charge me $6 a month just to have a checking account.

      K on Google

      image A credit union charging its members new monthly fees for not having enough money in their account is inexcusable. For the people? Nope, not the ones login paycheck to paycheck, those folks get more fees. You are part of the problem and after 15 years here, I shut down my account. The new app launch a while back was a disaster. Waiting on hold for 30 minutes for bad customer service isnt ok. Were beyond disappointed. And now absolutely disgusted with your credit union

      Business Response on Google Dec 27th, 2023
      Hi, thank you for leaving your honest feedback. We value comments from any member, but certainly from a member of 15 years. We wanted to provide some additional context about our new checking accounts if that would be helpful.

      Our Kickoff Checking account is set up for members to be exempt from the fee in three ways:
      1. Members maintain a $100 balance in the account
      2. Member is enrolled in direct deposit for any amount
      3. Member is 21 years old or younger

      There are costs to the credit union associated with servicing checking accounts, but we still wanted to make our checking accounts fee-free for our members. Bank of America, for example, assesses a fee for customers with less than a $500 daily balance, are over 25 years old, and are not a part of their rewards program which requires them to have a $20,000 3-month average balance. Something like that was always out of the question for us.

      Between the $100 minimum and 21 and under exemption, we found the majority of our members would avoid the fee. We included an exemption for members with any direct deposit which further included members receiving social security, alimony, and other similar assistance. We purposefully did not include a specific denomination for a member's direct deposit so members with lower balances could remain unaffected.

      It's possible those exemptions don't work for what you need out of a checking account. If you would like to speak further about your experience, you can reach out to our Director of Member Service, Eric Iverson at [email protected].

      Thank you.

      Katie Watson on Google

      image

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      Overall Rating
      ( 51 Reviews )
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