Edwards Instrument Co

Awesome experience. This is my third time over the years making the pilgrimage. Great crew to work with. Lexi made it happen, Christan and Jesse did their magic, and Lulu was there for support LOL. If you are on the fence about visiting I highly recommend going. You won't regret it.
Aug 16th, 2023

Worst customer service ever! I guess they dont like Canadians
Jun 13th, 2022

Fantastic attention to detail, great service, and an instrument that is second to none. Ill play an Edwards trombone for the rest of my life. Thanks Christan!
Feb 20th, 2022

Nov 12th, 2021

I bought my trombone (T-350 HB) back in 2014. The quality of customer service when I was fitted to my horn was first class. However, this review isnt about my fitting. My review is about the stupendous customer service I received when my horn needed some warranty work done on it. When I got in contact with Lexi, she quickly set me up to have one of their valve sections and bells on loan while I sent mine in for the repair. Lexi made everything so easy and stress free, something not easily done during these times. She gave me a detailed run down on what work was going to be done and gave me updates on my repair as well. When I got my horn back it looked like I had a brand new valve section and tuning slides (I had some lacquer wear on my tuning slides that I wasnt even expecting to get relacquered). Lexi just let me know that they got back their equipment. I just want to say that I am extremely happy with everything Edwards and Lexi has done for me over the past few months. Quality people and a quality product! Thank you so much to all the technicians for your wonderful work and Lexi for everything youve done to make this stress free!
Nov 30th, 2020