Birch Street Auto Care

Michael Gehrke _{on Google}

Jan 26th, 2024

I had my daughter take her car there twice for different problems, both times they quoted a price to fix what they thought was wrong without ever looking at the car, and charged her over $100 for the quote.
I know for a fact they never even removed one bolt to figure out the problem (which they were wrong about) because I ended up fixing it myself since their quote was overpriced.
Don't go there unless you enjoy getting charged for them doing absolutely nothing.

Jennifer Mitchell _{on Google}

Dec 25th, 2023

Five star review here!!! My undercarriage cover was falling off, right before a long trip out of state. They squeezed me in this morning and they were very busy, with such warmth and a cheerful attitude! Charge me a quarter of an hour and it turns out my undercarriage cover was hanging by one bolt. I will be back! Thank you and blessed Christmas to them!

Jade _{on Google}

Nov 13th, 2023

I drive all over for work and my headlight was out, so I called to see if I could get in that same day. They were really busy, but the guy I talked to said he would sneak it in between jobs for me. He was so nice!! It was done in about 10 min. Thank you so much Birch Street Auto Care. :)

Nicole Dixon _{on Google}

Sep 22nd, 2023

Had been here a few times for oil changes. They were perfectly fine (I mean, its an oil change). The most recent time we brought the car in, we asked if they could also tell us how much it might be to fix the rear view mirror which was cracked. They looked at at the mirror and looked up the part online. The entire thing took as long as it would take a normal speed human to literally look at a rear view mirror and then do whatever the auto shop equivalent of a google search is. So 60 seconds? They told us the price ($490 which seems insane) and then added a $30 diagnostic fee to our bill. They did not even provide me with a diagnostic (like a written quote of what parts or labor would be required), just the $ quote. When I expressed incredulity, the owner said, I should have charged you our minimum diagnostic fee of $67 but gave you a deal and how do you expect me to pay my workers? When I said I hadnt authorized a diagnostic charge they said it was too late and would you order a soda at a restaurant and expect it for free? I said that no, thats why restaurants have menus with prices, and similarly at any shop Ive ever been to before you sign off on their hourly diagnostic rate beforehand. Also, their website does say they offer free estimates. She repeated that $30 was a deal. I hope they enjoy their $30 which comes at the cost of losing a previously loyal customer.