PAi - Plan Administrators Inc

As of them being bought out by whoever has them this week, this entire company is a nightmare. Absolutely no phone numbers lead anywhere but to Ascensus. After 2 weeks, I am fairly sure I have spent no less than 17 hours on hold. If I ever get in contact again, the only function I want is an address where I can have a complete transfer of my 401k, or failing that, I will close my entire plan just to get my funds safely away from these worthless money grabbing criminals.
Sep 29th, 2023

Excessive and unnecessary beneficiary distribution requirements, slow processing time, processing fees taken out of distributions. Not a good company to work with
Aug 7th, 2021

Was terminated by the company I worked for due to financial problems the company is experiencing (no fault of mine) The owner of the company requested the distribution I requested due to being terminated, and it was denied. He was told to re-do the request paperwork and change the reason to retired which was not true. Their reason according to PAI was "according to the plan agreement upon review, per your Adoption Agreement, the definition of retirement is: The Latter of Attainment of the age 65 and the anniversary of the 5th year of Plan participation Based on the Adoption Agreement, does meet this definition. As a result, we would need the distribution reason of the attached form revised to reflect the correct type of distribution. I don't know where they get off deciding whether I was terminated without cause, or retired. In either case I believe they are trying to drag it out so that they can collect another months service charge. In the meantime they refuse to process the distribution requested of the money I put in the 401K over the last 5 or 6 years. I am not happy
Jun 16th, 2021

It has been impossible to cash out my 401k. They refuse to send my paperwork or even answer a phone call or return one.. I believe they are trying to keep my money .
Jul 31st, 2020

Pai is a quality firm and will provide an excellent platform for your 401k. They are very helpful and want you to get the most for your company. I 100% believe if you have a small company which needs a retirement they would be better than 99% of all choices. They provide the TPA, custodian and record keeping all in one for a very reasonable price. I 100% recommend!!!!
Mar 30th, 2020