Central Bark Brookfield

Not professional. Lousy service, dont know how to groom.
Mar 25th, 2024

What a great staff. Our dog checks in for a little spa treatment every couple of months and completely loves it. But the staff understands dogs. That's all I should need to say. Looking for doggy daycare? Looking to get a little grooming done? You can go here, no worries.
Mar 6th, 2024

I spent a lot of time researching daycares before choosing Central Bark for my pup, and the opinions I got from neighbors and colleagues were all unanimous that Central Bark is the best. You can tell that every employee generally cares for the dogs. I have a large dog, and I have never once felt that they were unable to handle her or had any issues managing her size and temperament. She comes home happy and tired after every visit! I love seeing the pictures they post of the pups every day.
Mar 2nd, 2024

The employees know all the dogs and owners by name, dogs are in small groups with similar size/temperament and the employee monitoring their play will engage with them. (Not just a herd of dogs running free like a gang!)
Feb 20th, 2024

I remember calling here originally trying to get an appointment for a puppy. The owner thought I was someone else and refused to schedule. When I explained I had previously taken dogs there and who I was she accepted us. Fast forward I was happy with the services at Central Barkbut then I started noticing things. Like every time they make a mistake they blame it on a dog dying. How the prices jumped for grooming costs without any communication to me. How they dont have weekend availability. How I was told my dog would be ready in two hours but in reality it was more like 3. I get grooming sometimes goes over-but what I found out is they were back there taking photos of her and posting to social media. I wonder was my dog stressed out about thisI wonder why they didnt tell me about the photos? I had a new puppy I wanted to bring in on 3/1 to get used to the environment but when I got there I was told she could not stay. Jessica is the owner. She is very rude. Dont waste your time on this place - go somewhere else its not the same as when the previous owner had it. Ps. I was not going to post this-but when someone told me by baby was posted to their Facebook page on 3/8 and I had cancelled all future services 3/1 and explained my concerns I thought I should. Edited to respond to owner: While I appreciate your reply it conflicts with what I personally experienced. Why post pictures of a dog whose owner shared they were very unhappy with services a week after the upset occurred? I had cancelled our subscription to your services. Therefore, that contract was cancelled. Please remove any photos of my dog. I was told prices increase based on weight and condition of said dogs coat. My dog was never matted. She weights 15 pounds. She has weighted the same since she started services. We have not been attending for over a year so Im not sure where we would fall on your price increase guidelines. Maybe in the the future give out fliers at pickup to notify price increases. I ever notified that my dogs coat condition needed to be addressed. I could appreciate a price increase for good services but as a consumer I expect to get properly notified. Referencing a board that was not used to get the original pricing does not seem as an efficient way to gauge the cost when I talk with staff directly each visit. The prices change dependent on who checks you out. Also, while we are speaking of boards to notify- the door gives hours of operation available by appointment for Saturdays. Not only that, a rather large unleashed dog was brought to the front area where I was located when I asked to be further educated about pricing. This dog was able to roam the entire store and was not behind the counter. None of my behavior constituted for this approach. I was not aggressive. I did not speak loudly. I remained calm about the situation. Brian told me you were only interested in having one groomer. He said the primary focus of your location was the dog daycare services. He said grooming clients only come on average once every 8 months. My dog was coming every 8 weeks. We tipped well. I was even scheduled for rest of the year. Mera let me know each time my dog would be ready in about two hours. On 3/1, she did the same. However, on this day she was not ready. To address the loss of an animal. Its interesting you say that- when I called originally I told you my dog was put down unexpectedly and hed been to your salon before. You spoke rudely over me and did not once empathize with my grief. I think you squeezed me in because you were embarrassed that I was not the persons name you called me. We were not scheduled for about 3 months. I am not trying to debate but give you honest feedback. Please use it for improving your business. Please look into ensuring all of your staff are educated on the policies you choose to enforce. Treat your regulars with respect. I did get your voicemail. I elected not to call you back because of your previous behavior. You checked us in on 3/1/24. You had the opportunity to address it at that time.
Mar 17th, 2024