AmericInn Lodge & Suites Baldwin

great place
Apr 5th, 2024

Nov 27th, 2023

Nov 20th, 2023

Nov 16th, 2023

I got married down the road on sep. 24th 2023. My wife was given a bracelet that she had lost at some point through out the night. We called the same day we left to see if the bracket was in the room. We were told The room has not yet been cleaned. We asked if we came back, could we check the room for the lost bracelet. They responded with a yes. We came back and got the key to the room to find that the room had been completely cleaned out. (Found this weird since they knew we were coming to find a family heirloom.) unsuccessful on finding the bracket we decided it must of either been picked up or dropped somewhere else. Later in the day we found that there was an additional charge against my wife and myself. When we called and asked about the charge we were told there was smoking in the room and thats why the charge is there when asked who we were speaking to she told us her name is Julie. Unsatisfied with the attitude we had received we asked to speak to a manager. She responded that she was the manager. We told this lady that We dont smoke. (Disgusting and never smoked a day in my life.) she responded I trust my staff. Even though her staff failed us time and time again. Im not satisfied with our stay nor the treatment that was given to my wife. This place deserves no company since all they are after is your wallet. Thanks Julie for letting me tell all my family, friends, and co workers not to use your building for anything. Everyone who follows my reviews I simply say Pick a place a little further down the road that treats the customer right and is ALSO cheaper. Julie you should be ashamed of yourself. I look forward to a phone call with better business bureau. DO NOT STAY HERE!
Oct 25th, 2023