Budget Truck Rental

VERY UNPROFESSIONAL!!! IVE BEEN CALLING THIS LOCATION FOR THE LAST 3 DAYS NOBODY HAS ANSWERED!! I MADE RESERVATIONS FOR TODAY ( THROUGH MY ACCOUNT ) & DIDNT RECEIVE A CALL TO CONFIRM OR A CALL TO AWARE ME OF THE TIME THEY'LL BE CLOSING FOR TODAY .. I COULDN'T EVEN CONTACT SOMEONE TO GIVE HEADS UP ABOUT ME RUNNING BEHIND SCHEDULE. CUSTOMER SERVICE SAID THEY CLOSED AT 12pm GOOGLE SAYS 2:00pm. I NEEDED MY TRUCK TODAY FOR MONDAY EARLY MORNING 6:00am TO BE EXACT & THEIR CLOSED SUNDAY SMFH!! TERRIBLE COMMUNICATION WITH CUSTOMERS!!! TERRIBLE AT ANSWERING CALLS!! NOW I MAY HAVE MISSED MY CHANCE WITH MY NEW JOB !! THANKS SOO MUCH BUDGET !!!
Sep 2nd, 2022

We were disappointed with the service, on several counts, for a reservation I made about six weeks ago (one-way rental for cargo van to haul furniture and heirlooms). I received confirmation immediately following my online reservation and (happily!) received an email reminder three days before the reservation was to begin. We were ready to load the vehicle one day ahead of schedule, so I tried calling to see if the reservation could be updated. I tried calling unsuccessfully for over 3 hours -- after 6 rings or so, the phone automatically would roll-over to a non-local, pre-recorded message. I was never able to speak to anyone in person. The next morning, we drove to the rental facility (35 miles, one-way) to see if we could receive the van one day early. The staff was friendly and accommodating, but said that it would cost an additional $400 to change the reservation by one day -- a 35% increase above the quote for a 5-day rental! It is not clear to me why this change would cost so much, when the truck would only sit until the next morning ... nor why the local manager did not have the authority to override pricing generated by Budget's reservation system. Secondly, I requested a dozen moving pads with my reservation (also confirmed via email). Unfortunately, there were no pads available, in spite of the reservation being made six weeks in advance. When I asked for an explanation, I was simply told that "Budget HQ does not notify us of such requests beforehand", which belies the point of making the reservation online. Once received, the vehicle ran fine, without any service issues.
Jul 16th, 2022

Rented a 26' truck three weeks in advance. Got a conformation two days before pick up that it was good to go. Then they decided to call me the day before I NEEDED this truck to tell me that it wont be available....Thanks a lot Budget you F'd me!!! I will never give you business or recommend this shady business to anyone ever...
Jan 17th, 2021

Reserve the truck ahead of time, they're so much more expensive the beginning & ends of the month.
Jan 9th, 2020

Good doing business there fast and painless!!
Aug 2nd, 2019