Verlo Mattress

Mar 21st, 2024

Love my verlo mattress. Staff were friendly and helpful, very knowledgeable on how the mattress is made and where the materials are from. Will definitely be returning whenever I need a new mattress!
Mar 19th, 2024

Nov 29th, 2023

This place is a horrible place to work they do not take care of their employees I was recently fired because I hurt my shoulder on the job after busting my off for them just to get fired place is a joke always trying to scam customers and employees always trying to cut corners to save money
Aug 18th, 2023

Just called to ask about the free adjustment that comes with the bed I purchased n this is part of the response I got: "If u wanna burn ur free adjustment, that's on u. But ur gonna have to pay to get ur bed back to how it was once it breaks in." Yes, I would like to "burn" my free adjustment. Like I said on the phone, I very much think I got one too stiff. While I was there looking at mattresses, it would've been helpful to know there was such a drastic difference between what was in the store vs what would be delivered. I thought I had made it clear that this was my first time purchasing a brand new bed, clearly that detail was missed by the associate. I had tears forming n my voice was starting to crack from holding back crying by the time the call ended cuz I truly feel like the associate wasn't listening n was more less telling me to tough it out. Yes, I understand there's a break in period. But u also have to understand that I genuinely think I got too stiff of a bed for myself. That is a possibility as well. Delivery wasn't great either. I asked about taking down the old bed once they just started hauling the new bed in. They replied, "We have it down that we're not taking the old bed." I'm like "... Ur not? I asked if u guys were gonna move the old bed cuz it's still in the bedroom....?" They didn't ask which bedroom (there's 4), just went thru the upstairs till they found the bed, they didn't have shoe coverings, they knocked a wheel n the middle support bar off the frame n didn't bother putting them back, i didn't get any paperwork, there was no introduction so I don't know their names. I'll will say, they were 20 mins early. Did they call to tell me that? Nope.
Mar 11th, 2024