Shentel

Dec 5th, 2022

If youre a video gamer i wouldnt suggest shentel. if you plan on streaming videos or movies through something along the lines of netflix, youtube, hulu, tiktok, facebook, instagram. literally anything that requires internet i wouldnt suggest shentel. shentel is the equivalent of t-mobile. dont let them talk you up for the extra mbs its not going to change anything. just whats left in your bank account after bills are due
Nov 13th, 2022

We had a terrible time getting the internet upgraded for my mom and dad. The first call center rep (Carrie) was nice and patient and explained everything very well. We had to call back and got another rep ( Carrie had already left for the day) who wouldnt be quiet long enough for me to explain what exactly we neededAfter all that time, we werent able to switch over the phone today because she had to do them as two different orders (really? Cant combine into one order?)and it was an extra step since they wanted to keep their same home number. If mom and dad had any other choice besides Frontier, I would have taken their business elsewhere. Shentel nor Frontier are not the best for either service. Not only did the rep talk too much and not listen, she failed to explain all the additional costs for set up of the modem for the phone, etc. IMO, that should be said right off the bat for any additional fees or costs that will be incurred. Unfortunately, southern WV has no good competition for internet and phone services. They are left out of the rest of America. No one understands what its like in rural America. No one cares about us here. Hopefully when she calls back for the phone import, it will be a better process.
Dec 10th, 2022

I had a very pleasant phone call with them and the customer service representative I had was very helpful and ready to answer questions I'm not happy with their website it doesn't always provide the information you need
Oct 11th, 2022

Jul 21st, 2021