Comfort Inn

Apr 7th, 2024

Apr 5th, 2024

Well, here's a pretty honest review from someone that travels a lot. Please avoid this hotel at all costs. The room was decent and clean, but that is where all the niceties end. Bathroom: extremely small with zero ventilation. Basic sheet of toilet paper test was negative. No airflow at all through the vent. So if you have kids and shower with the door closed, don't take a hot shower. The steam has nowhere to go and will choke you out like it did to my wife. Staff is aware of the problem but unwilling to help. Shower bar was pulled down to chin height, and it was fixed that way, so it looks awful and the shower curtain drags on the floor outside of the shower. Room: Nice and clean as I stated before. TV wouldn't work and when my wife called down to ask for help, she was told it was a Comcast problem and to find another form of entertainment. Not once, but twice. Piss poor service training at this point. Amenities: Breakfast on both days was cleaned up and gone before the 9AM end time. Generally not an issue for me as I'm out at 5AM, but the wife and kids went downstairs at 8:45AM to see everything put away and breakfast done, over with, and cleaned up. Not really stellar service, especially during Spring Break when most adolescents and caretakers are enjoying some extended sleep and late night family time. Pool: No holding back here. Totally freaking gross. Water was green with visible sand and dirt at the bottom. The hot tub was drained. I asked the service staff if the hot tub was going to get refilled soon. The response I got was an "I don't know" and a "it needs a jackhammer taken to it". Not the response a customer is expecting. Service: Service staff needs considerable training on customer interaction. Also need to recognize that if you employ staff that spends more time smoking than working, not only will critical tasks and services not get done, but everyone they interact with will come away holding their nose and coughing from the ash tray stench. Side Note: I ran a trucking company for many years and the smell of smoke never really bothered me during driver meetings or when I worked at a bar. However, if all you do is smoke and drink red bull without showering, you will have a very distinctive smell about you. And not one that will leave a good impression on customers. I also grew up in the swamps along the Ohio river. Playing in creeks, catching crawdads, and swimming in ponds was the my childhood. So if your pool causes me to have flashbacks of DuPont wastewater streams, then it's time to break out the skimmer, pool vacuum, and test kit.
Mar 24th, 2024

Mar 19th, 2024

Another great hotel in WV. Friendly, accommodating staff, super responsive maintenance staff, good free breakfast choices, comfortable rooms. Great experience.
Mar 13th, 2024