SpringHill Suites by Marriott Morgantown

Mar 8th, 2024

I especially want to mention the loveliest staff, and the warmest welcome by Carla.
Feb 19th, 2024

Feb 9th, 2024

I checked in on 1/23/24 for a two night stay. Right away I could tell that this place was a dump. The hotel website advertised a pool and spa. The website didnt say that it was closed for remodeling. The hallway floors didnt have any carpet down just the glue. At 3:30am the next morning I am woken up by a very loud air compressor running right next to my room in the maintenance room. ( I have video of this. ) when I contacted the hotel about it they just apologized and said that it comes on from time to time day and night. The hot breakfast they offer is in fact the equivalent of what you would get from a convenience store ( frozen breakfast sandwich ). Then on the last morning that I was there the hotel offered me a late check out due to my early am experience with the air compressor the previous morning, then at 7am that morning the air compressor goes off again and they decide to start construction on the room right next to mine moving and banging stuff around. And on top of that the housekeeper decided that it was a good time to run the vacuum outside my door ( in the hallway with no carpet ) just totally disrespectful of their guests. I can say this for sure, the Marriott brand has gone way down hill over the last couple of years. This was the second time that I have stayed in a Marriott brand hotel in that town and both times were terrible experiences, the ( Residence Inn & Spring Hill suites ) . I dont know if all the hotels in Morgantown, West Virginia are dumps or just just the Marriott brand hotels are ? But they charge you Hilton price and the rooms are Days inn quality ! Next I will save myself some money and just check into the motel 6 !!
Feb 1st, 2024

The pool and spa area was closed for roof repairs. While I know repairs are necessary and are notorious for being an inconvenience, nothing online (while booking) mentioned this and we were disappointed the pool was not available. Rooms: Efficiently organized and arranged. Very clean and tidy. But the extra towels and pillows I requested while booking online were not in the room. It makes one wonder why the option is available on the website if the hotel is never notified of the chosen preferences. Walkability: This hotel is within walking distance to an Arbys, a Dunkin, and a Sheetz gas station with MTO meal options. Food & drinks: The woman preparing the breakfast bar was extremely attentive and kept the entire area clean and well presented.
Jan 30th, 2024