Locomote Express

This company has been used twice (not by choice). The first delivery was a year ago. They brought the item, and the boxes were busted to the extent that you could see the item busted, which was sticking out of the box (pictures were obtained once they brought the item in prior to unboxing). Of course, they blamed the freight company, which dropped the item off to them. The freight company responded that if the boxes were damaged, they should not have accepted and would have noticed it prior to attempting to deliver to me. I had an item delivered today. The driver left it on a pallet beside the road. The driver was rude, unwilling to rectify the situation, and left (stating, "I don't have time to deal with this. You will have to pay more to have it moved to your driveway"). Upon calling their office to report the driver and the item being left, the supervisor was also rude and had no solution to the problem. They could, at the very least, place the item in the driveway and not on the side of the road. The very rude driver refused and left the item in the rain. The box was also damaged. I obtained photos prior to having the item brought indoors. The entire ordeal was also recorded from the numerous outdoor cameras). I made contact with the seller as this company should be liable for damages. Sadly, when purchasing large items, the shipper gives no option as to who makes the delivery. Items seem to get left with this joke of a company for local delivery. When I order another large item, I'm going to stress that delivery will be refused if this company and their rude employees and management attempt to deliver an item. Other companies go above and beyond. This company isn't competent enough to do their basic job.
Feb 5th, 2024

I had a delivery from Locomote Express and from the start everything was very professional. The two men that delivered never let the snow and ice stop them and brought the 230 lb pallet into my garage up a incline. The delivery was rescheduled several times due to enclimate weather but I was kept informed of delay. The communications was very professional and merchandise was handled with care. I would highly recommend this company for any delivery.
Jan 13th, 2024

As a former worker at locomote I can say the only thing good about the place is the pay. The owner is very disrespectful to employees as well has been with customers over the phone. They lie on the job posting about what the job persists saying things like lifting up to 75lbs. Try more like 300lb almost every day breaking your back. All the cons- No heat in the in the winter. Cant afford to buy dock workers uniforms. Cant provide you with the correct tools to unload freight. But yet the owner has money to go buy a brand new fully loaded ford. Makes sense. The operation manger does nothing but play on his phone or go out on the dock to vape. Place wont be there in 5 years. Too much disrespect to almost all employees. Their turnover rate is insane and I wonder why!???
Sep 7th, 2023

Aug 29th, 2023

I could not ask for a more reliable, professional and friendly delivery service. Thank you!!
Apr 24th, 2023