Real Property Management Valley

Feb 24th, 2024

Avoid like the plague!!! (Edited) I have chosen to edit my review after RPM commented "Not a tenant. Don't know who he is". That is a complete lie. I am a current tenant and I have the lease and payment screenshots to prove it. These people are despicable. If they spent as much time helping their tenants as they do responding condescendingly to their bad reviews on google they might have a better rating than a 2.6. If you notice, all of the good reviews come from property owners that are making money off of RPM and all of the tenants give a 1 start rating. I have reported all of these 5 start reviews as being biased and having a conflict of interest but google has not responded.
Dec 25th, 2023

I left RPM after 8 years. Finally decided it was time and was not satisfied. This review is based on my experience and any owner considering should be aware of some short coming nothing more. Ny comments appear consistent with the low score received. During this time I was usually uncomfortable with the ability to contact the company or get them to answer questions or respond to requests. I often had to ask multiple times over multiple days and call for days to get someone on the phone. While working at properties i spoke to prospective tenants who could not reach RPM while my units sometimes stayed vacant. By and large the price was right but certainly required active involvement to make things work. Lost keys I had to replace to accommodate showings, rude treatment of my tenants, failure to answer phones, some bad tenants that "slipped thru the process". If you are willing to stay on top of your rentals then RPM can work for owners. If you do not want to have to stay that involved then maybe another property management might be better (hard to find and more expensive). You get what you pay for. A rating of 2.6 out of five not terrible but not a shining star either.
Mar 2nd, 2024

Previous tenant that did not receive deposit lol Trust me Ive never been worried about a deposit. I felt this way for the three years that I rented and had to deal with this very unprofessional management company. I should have a known when I moved in. There was four people looking at the same place at the same time. It was dirty. I had to literally scrub the walls myself and fix everything. I actually got yall to fix the sink once after multiple tries and calls back to back and then a woman wants to get rude with me over the phone and huff & puff to do her job, its a bunch of a unprofessional women that need to seek a new profession. THIS COMPANY IS TERRIBLE!!! I could never be like this to people, especially the ones that keep me in business, Which Im surprised it is still a business. Spend less time arguing over reviews and get it together! These reviews are spot on with my experience as well! If different people are saying the same thing What does that tell you? I guess common sense aint that common
Mar 1st, 2024

Yeah I'm not gonna even use my real account for this because this company is literally threatening it's tenants if they speak up about the poor management of properties. Called multiple times and have yet to receive a call back. When I began renting out my house, I was told that the house had been cleaned and checked for infestations. Upon arriving at the home the day I moved in, the floors were dirty, the carpets hadn't been cleaned and there were bugs crawling up the wall. I'll say that rpm did deal with it like a week later, but it took multiple phone calls and emails to do so. Transparency isn't a strong suit for rpm. The lease says one thing but their website says another. Was also told the neighborhood was safe but upon my 2nd week here, I had to call the cops 2 times for people outside fighting and another for an attempted break in next door. So before you come back at me with I'm not a tenant or try to make it my fault somehow, maybe look at these reviews and actually learn from it instead of arguing with your tenants.
Feb 29th, 2024