Best Western Charleston

The elevator was out after we checked in. I had my elderly mother with me during the stay so 7 flights of stairs was not ideal. I asked the front desk clerk of they had rooms on a lower floor but she said they were full that night (you could still get rooms online). The floor in the room was wet for some reason. The hot water didnt work in the shower. Trash hotel, stay anywhere else in Charleston!!!
Apr 10th, 2024

Great service and location. Some renovations right now but lots of extras including a list of local places to go out.
Apr 6th, 2024

EVERYTHING. Was not greeted to the hotel, only told that they were full up and if i didn't have a reservation, they couldn't help me. EXTREMELY rude staff, housekeeping never came during our 4 night stay even when repeatedly asked. All courtesy bottles of shampoo and conditioner were empty upon arrival, so obviously they didn't even check that amenities were stocked and NEW. No courtesy or communication. Staff smoked in front of the building all day instead of doing their job. Staff would mock customers and talk badly about them to other customers. Horrible place. The toilet wouldn't flush, and the phone jack was ripped from the wall. Bed had crumbs in it, and when we asked the staff for new sheets, they reassured us they would bring some but never did, then got upset with us for reminding them and calling customer service. Upon check out, I was ignored for a bit, then was asked rudely if I was checking out, and she grabbed my room key and said, "ok, you can go now!" She followed me out and started smoking right at the front door and loudly called us disgusting. When I confronted her, she yelled at me that she was on the phone and other obscenities. I have NEVER experienced such blatant disrespect and awful service from HOSPITALITY workers. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY ON THIS POORLY RUN FACILITY. Safety: Sketchy staff hanging out with their friends in front of the building while smoking at all hours of the day.
Apr 5th, 2024

Mar 30th, 2024

The front desk lady was nice, but it was uncomfortably hot in the lobby. Only one of the 3 elevators worked. Upon entering our room on the 7th floor, I noticed the AC didn't work. Went to call the front desk, our phone didn't work. We went back downstairs and told the woman the issue. She said there was a thermostat on the wall by the bathroom for the AC. But there wasn't. Someone else told us to wait while they called maintenance to check on it. Mike came down and said everything is working fine. We went back up, and the fan was on, not the AC. But it was cooling down the room so we stayed. After looking around the room I saw stains and dried ketchup? On the floor. The wallpaper was peeling, there were what looked like dried boogers on the bathroom wall, paint chipped off doors, the elevator was all banged up and very small. There was also several strands of black hair on our shower wall. The tub didn't drain. Then the AC stopped working in the middle of the night. I woke up at 4am in a puddle of sweat. I tried to get it going again but it wouldn't. So I opened a window. Which is crazy, why are we able to open the windows on the 7th floor?!!!!!!! That didn't help at all. It was the most uncomfortable stay I've had at a Best Western. Not to mention, the alarm clock was set for 6:30am for no reason at all. Couldn't get it to go off, only the snooze option so I had to unplug it. The location is kinda sketchy as well. There is broken glass all through the parking lot and signs saying "we are not responsible for theft or damages of vehicles". It's an absolute mess here.
Mar 30th, 2024