McDonald's

Apr 8th, 2024

Apr 8th, 2024

This location of McDonalds has gone downhill from a perspective of a previous employee. I worked here 6 years ago, and enjoyed my time working here, when management was good! Fast forward to today, and I get parked 3/5 visits on orders as simple as 1 plain McChicken or 2 plain hamburgers. The drive thru is usually greeted by a mono-tone / uninterested voice that doesnt read back the order, and window employees taking money or handing receipts show lack of enthusiasm. Its not the fault of the employees by any means, but the crew trainers and managers, which should be setting higher expectations and holding the values of the company! I sometimes bring my brother in to dine, and it is neat to see that there are kiosks to order, BUT there are also front line staff positions that are present. Front line staff will look at a customer (or myself) standing at the front waiting for either my order to be taken or requesting something, and will ignore me for 5 minutes + (I have timed it). Staff is far from friendly dining in, and you can hear inappropriate conversations between staff about customers or drama. As stated, a previous employee, the bar is set very low today, and there is no customer service skills and order accuracy issues. I wish I could see more professionalism and customer service experience being taught here. I wonder sometimes if the owners have changed because of the lack of effort put into this store. The manager Carla has always done a well job, Aswell as the morning manager, but lunch to dinner staff is Tragic.
Apr 8th, 2024

Order biscuit bacon egg cheese nothing but a biscuit hmm
Mar 29th, 2024

yummy children Kid-friendliness: danger is imminent
Mar 29th, 2024