Yakima Pediatric Dentistry

I love bringing my son to Yakima Pediatric Dentistry! Dr. Ashley and her team are kind, respectful and very professional. My child and I always feel welcome when coming here, and you can just tell that everyone works together to provide you the best customer service experience, I couldnt recommend it enough.
Nov 8th, 2023

Have been taking my kids here for years and lately I received fees for a missed appointment. These appointments are scheduled months and months in advanced. For whatever odd reason they called an old number that we changed over a year ago and they have the new number, but we still have to pay for your office calling the wrong number that shouldve been deleted? They can sure send the bill in the mail, but wont send a reminder card when they schedule you so far in advance?. Their missed appointment fees arent cheap, but when you call the wrong number when you had the correct one and dont acknowledge that it was your mistake then its time to look for a new dental provider. Seems unfair and unprofessional. Thanks for providing feedback, but none of it answers my question about why the incorrect number was called. I noticed you stated they collected the wrong number, but I stated that they already had the correct number and instead they called an old number that we no longer had. I know this because the woman at the front desk not only confirmed that they called the old number, but that they had the updated number as well but didnt call that one. I understand that your time is valuable. We did not intend to no-show to the appt we just never got the reminder call and this appt had been scheduled months in advance. Weve had one no-show about 4 years ago and its not something we do on purpose. If I remember correctly this office wont let you schedule another appt until you pay the no show fee, which is extremely odd that weve had several appointments in between from the no-show up until now. Why wasnt it brought up at a recent appt we had? Second, you mentioned the office was in error for collecting the wrong phone number, but then later ask that we call if we feel we have received this bill in error? So which one is it? Because this really makes me feel like this office doesnt want to take accountability for mistakes and only abide to their policies when its convenient. I will be calling to pay the fee, but a lot of this just doesnt make sense and sadly it falls as patient responsibility.
Aug 13th, 2023

Dr.Ashley and Staff always make my kids and myself feel so welcomed!! They have been going to to Dr since they were 6 months old and Ive never had a bad experience there! They truly are amazing!! Thank you for all that you guys do!!!
Aug 2nd, 2023

You dont have to wait long doctor and assistance are great and very nice ! Recommend 100 percent!
Jul 13th, 2023

Thank you Dr. Ashley and staff for taking good care of my kids, they had a great dental experience.
Jun 21st, 2023