Gerber Collision & Glass

I wish I could give this place a better review because the work itself is good and it looks great, however the experience wasn't great. I had minimal appearing front end damage from a rear end accident. I waited 2 weeks to even be able to give them the vehicle, they only took pictures and said it would most likely take 5 days to do the repairs. Judging by the amount of cars in their lot I had a feeling it could be a little longer, but not 8 weeks longer. The shop then got ahold of me and added another week after the 5 days was up because once they pulled the fender off and found more damage. From my experience I can appreciate that they were honest and wanted to do a quality job, but this should have been discovered in the immediate inspection. Then after 2 total weeks they come back and say there could be frame damage, the dash has to be pulled and they have to weld the apron panel. My vehicle was gone for about 2 months Total This caused my vehicle to be in their possession longer than I had owned it myself. Again, I understand things happen, but in order to run an efficient/customer pleasing shop you need to perform complete and in depth inspections so the customer has the full scope of the service being performed. The service attendants purposely message you minutes before close so they don't have to deal with whatever questions or complaints you have until the next few days over text message. I wasn't able to get a rental car for this entire time, causing me to spend way more money than necessary for transportation. Overall I am pleased with the end result, but disappointed with communication and lack of care for each individual inspection/customer. A shop should not take on more work than they can handle and from speaking with corporate it seems this is exactly what they do.
Dec 20th, 2023

Great service and their text based system provides timely updates on the repair. thanks
Nov 1st, 2023

Throughout the whole process they had great communication with me and were always very sweet when I called. They were really backed up when I made my appointment, but so was every other shop in town. Even though I had to wait a few months to get it in the shop, it was an easy process. They got everything done really quickly once it was dropped off, too. Definitely recommend
Sep 29th, 2023

Very accommodating to clients who need repairs.
Sep 15th, 2023

My neighbor crushed in my driver's side door with his truck and his insurance company had Gerber Collision & Glass on their list of shops for repair. Gerber Collision & Glass employees were very friendly when I called to get my car fixed. They provided me an estimate quickly and when the part came in, they kept me up to date on my car's progress. They made it easy to drop off and pick up. They worked directly with the insurance company so I never had to deal with an estimate or a bill. But the best part is how well they fixed my car. I can't believe how good it looks. Because of the extent of the damage they had to replace my entire door. They said they would have to feather the paint to make it blend with the rest of the car (I guess since the car is five years old an the paint would have faded slightly). I thought for sure I'd be able to see the difference, but I can't. It looks like it was never in an accident. I would highly recommend this shop for both their customer service and their great repair work.
Sep 14th, 2023