Mather Pump Service

Feb 5th, 2024

Feb 2nd, 2024

We were hit by the big ice and snow storm in the PNW. While their customer service was great, I would not recommend them for future service. They are incredibly expensive but will not provide a pricing break down for their parts or labor. I have never experienced this with any other company I have ever hired. I have worked in property management for over 10 years in many states across the country and have never experienced this type of non-transparency. I will not call on them for any future services.
Jan 15th, 2024

I am so pleased with Mather Pump Service. We had used another company years before and when I called them last year they took three weeks to call me back. Then the service technician lectured me on the phone. I wrote them off right there. So I resumed my well service search and called Mather. I talked to someone right away. We worked on a service call time - they tried for that day but couldnt make it but came by the next day. Wade inspected everything and was very knowledgeable. Answered all my questions professionally and pleasantly. We discussed many options and pros and cons and had him get me a detailed estimate which arrived quickly. I called to ask a few questions and spoke to Wade right away. He answered all my questions and we were shortly scheduled. The service technicians knew what they were doing. They were patient and worked diligently. They also answered all our questions and explained everything. The site was left clean. No oil leaks on my driveway. They were very professional. The difference between Mather and my old company, from Brush Prairie, is night and day. Timely. Professional. Patient. Clean. No arrogance. The technicians also discussed what might happen next if the pump and pipe and pressure tank replacements needed a next step (basically cleaning and lining my well casing). I asked them about what ifs and they explained everything very well. I highly recommend Mather Pump Service.
Apr 4th, 2024

Helpful staff
Jan 9th, 2024