Safeway Pharmacy

Nov 27th, 2023

The actual pharmacist thinks its ok to scream at my wife. My wife who was simply asking for an estimate on the wait time for a medication. A medication for our toddler. The reasoning was because they are short staffed on a three day weekend. My wife was first told 30 min. Then 1 hr after waiting those 30 min. Then 2 hrs after the screaming from the pharmacist. We can only deduce that the time estimates that were given were arbitrary or retaliatory. It is apparent that the pharmacist does not work well under pressure. A terrible quality for someone who has the power to provide medication. A medical professional should treat others better.
May 10th, 2023

Go literally anywhere else. Even Walmart or RiteAid would be a better option. They absolute refuse to communicate anything. Used the tools online to transfer an Rx not realizing I was out of refills. They never responded to it in any way, so when I asked about it in person, the clerk just said there wasn't anything in the system. The pharmacist SHOUTED from my station so all the other customers could hear not only that it couldn't be transferred, but called out the exact medication by name. For all the other customers to hear. A personal and revealing medication, at that. If there's ever an insurance issue, they don't tell you. They wait for you to ask. Then you have to be the one to run down all the information and double check that everyone is communicating instead of them following up on a request that didn't get a response. They are also PAINFULLY slow. Even at peak hours, they'll usually only have one register open and no one stepping in when things get backed up. So if one customer has a complex issue, you're just going to wait. Once got stuck for about 30 minutes in line behind a guy who was picking up multiple bulging grocery sacks full of medications. The other employees on staff will just stay behind the other counter, ignoring anyone who's waiting. They have a very "Not my problem, solve it yourself" approach to any issue that comes up.
Apr 2nd, 2024

My opinion is the pharmacy staff works very hard at this location. However, it is also my opinion that they are, and have been under staffed since I started having my prescriptions sent here roughly a year ago due to insurance changes. The wait is usually on par with other pharmacies if you call ahead, and have the order started (this call is in addition to the call/prescription order your provider sends). I will say there are always at least 2 people ahead of me everytime I go which can result in standing there for a minimum of 10 minutes (max 30 if your rx is ready). I think this is due to only having one pharmacy technician/one register open at a time. This is a busy location. The pharmacy manger has helped me out a couple times with sorting out my state insurance, so I could get my medicine on time which was very impressive to me (that he took the additional time & effort to help). The only other thing I'll add is they have been out of my medication several times, but it always comes in before what they gave me runs out, so I'm grateful.
Jan 20th, 2024

Every time we collect medication we queue for at least 30 mins. It is never already prepared even when I called a head so there is a further wait. They need either to be better organised or they are short staffed. They are not even apologetic- Id be embarrassed about the poor service but they dont seem to care.Very rude and unhelpful when answering phone, old lady on phone and in person makes you feel like a naughty school child for having accent.on my last visit the pharmacist rolled her eyes, tutted, and made me to repeat my daughters birthday 3 times even when I was showing her the number with my fingers she still looked at me disgusted I never felt so shame.all I wanted to get my 4 months old sick baby medication. Absolutely disgusting service, we all have bad days but wow. Will not be using this place ever again and certainly will not be recommending it to anybody.
Aug 5th, 2023