Dick Hannah Kia

Do yourself a favor and ask for Lucas Davidson! Hes not your typical pushy salesman and will go the extra mile to get you the vehicle you want. Over the course of two months we had many conversations about the Kia Telluride, and even sent me info on different cars he had on his lot. Even though I had worked with other Kia dealerships that were closer to us, we drove an hour out of our way to make our purchase with him. I felt that he, of all the salesmen we worked with deserved our business. He made the car buying experience a lovely one.
Apr 7th, 2024

David Rivas was excellent. Fast, thorough, and friendly.
Apr 6th, 2024

Leaving a note for my service advisor Ruby. She was instrumental in coordinating my drop off, shipping of parts from CA and feathering the actual work under an incredibly short timeline. She was attentive via text and calling when needed. In addition Ruby gave me detailed information on the work that was done and work that was soon needed. I will be scheduling my next tuneup at Kia.
Apr 6th, 2024

Had my truck 2012 Dodge Ram 2500 Rambox diesel detailed at Dickhannah Vancouver detail shop on 2/14/2024 , and they did a good job, on March 15, 2024 I put my truck up for sale and a person from out of town come to look at it, looked it over asked me if I had a problem if he took it some where and had a Vehicle buyer pre-inspection and I said no problem, he was from out of town and I recommended Dickhannah of Vancouver since they were closest to me, he called them they got him in and told him all 4 Ball Joints werent good at a cost around $3000. the guy called me told me what they said , asked if I would be interested in splitting the cost in witch surprised me as I was thinking all four of them, i questioned it as I actually had a text from Dickhannah Vancouver on my phone saying from there buyers department saying they were very interested in buying my truck and I responded, someone coming to look at the truck rite now, So I told the guy to take the truck back to his home town and take it to less Schwab tires and get a second opionion and if nothing wrong to mail me the cost difference back to me and he said that sounded fair, next thing I know a check showed up in the mail from the guy who bought my truck a check for $1500. And a note saying, turns out our instinct was rite. Less Schwab Tires did not have any concerns about the Ball Joints. Here is the difference, Thank you again. So you can say I was alittle Ruffled that I recommended Dickhannah and either they seen the truck they were very interested in popped up at there dealership and tried to make a deal fall threw or they went out of there way to rip this guy off for a $400. Pre-vehicle inspection, I call them asked to speak to the highest guy I could Dickhannah they said they didnt know how to get ahold of him, I told them what happened and they owed the man who bought my truck $400. They said no, I would like to think Dickhannah or someone who really cares about there business and what is really happening at there place reads this review. I do have a copy of the check the buyer sent me and the text from there buyers department of them saying there very interested in my truck, Im sure they can find out who I am this all took place on 3/15/2024. It will take a life time to make a good reputation and only 1 or 2 incidents to destroy it. I have never left a review other then this with Dickhannah of Vancouver, be very Cautious when do business Here..
Apr 8th, 2024

I wish I could say I had a good experience here but it's been a headache, five months after purchase, the vehicle is running out of oil every week in a half, so I have had to go to the trouble of replacing the oil every week to a week in a half. The end result it needed a new engine, I purchased the warranty and was assured it would cover. The vehicle is now undrivable and cost of repairs that are related to the engine are uncovered and the bill is almost higher than the cost of the vehicle, tried trading it in and ran into having double the car payment I was making, the salesman said they would have liked to help me, but a million dollar business as big as Kia could do nothing to help or fix the bad business they've done of selling me a lemon. I haven't even had the vehicle a year. I was told by the service dept that the previous owner had the same test done and was having the same issue with the vehicle, so it sounds like they resold a lemon. Very disappointing and worst car buying experience I've ever had. I'd like to add to my review a supervisor by the name of Alex reached out to me stating he has reviewed the issues that I've been having with my vehicle shortly after purchase and they have decided to pay for the service and have provided me with a loaner vehicle while they are servicing the vehicle. Although I wish it could have been decided sooner to save some stress, I am glad they have reached out to help resolve the issue. I will update my review with the end result and hopefully this will end up having a good end result.
Apr 6th, 2024