T-Mobile

I visited this T-Mobile store to address an issue with my Pixel 7 speaker. Upon inspection, the manager noticed some moisture on the phone case due to rain outside. Despite confirming that there was no actual water damage, as evidenced by the unaffected water damage indicator, the manager insisted it was water damage based solely on experience. Consequently, warranty service for my six-month-old phone was declined. Frustrated, I went to another T-Mobile location where they efficiently processed the request within five minutes, assuring me of a replacement phone within a week. This stark difference in service highlights the importance of avoiding the former store to prevent unnecessary frustration and inconvenience.
Apr 3rd, 2024

Great customer service! Thank you Samuel for your help.
Feb 23rd, 2024

Great customer service! Very friendly staff!
Feb 2nd, 2024

The service here was impressive! Cody helped me to upgrade my iPhone. I found him to be incredibly knowledgeable, helpful, and resourceful. He also explained the process well. During the upgrade, Cody discovered a very bizarre problem related to the esim of the new phone -- one that he had never experienced in his 6 years with T-Mobile, nor had anyone else at the store. He had to contact back-end T-Mobile support to fix the problem. We were in a time crunch, and I figured this would take hours to fix. However, Cody worked with the support folks and had the problem fixed within 15 minutes! He also cleaned my old phone case and put it on the new phone for me. We were in and out of T-Mobile in record time! Cody really knows his stuff! We will be back (and will ask for Cody).
Feb 22nd, 2024

Aug 7th, 2023