Baskin-Robbins

We stopped in to Basin Robbins Saturday night and they got very busy. The three young ladies working all stayed very calm and friendly during the rush. The ice cream was amazing as expected. Theres a flavor for everyone. The polar pizzas look amazing, we may have to get one of those in the near future!
Mar 8th, 2024

If I could leave 0 stars after my experience I would. We ordered a cake for my son's birthday party over a month ago for a party today. It was a football cake and supposed to be Steelers colors minus the red jerseys on the toys because the toys only come in red. First of all, they called my husband two days ago and said, "oh, I'm sorry. We made the cake wrong. Do you still want it at a discount or for us to redo it?" (We had them redo it). Then, when I went to pick it up, the lettering was in red, not yellow or black so it was incorrect. I was in a hurry and didn't have the time for them to change it. Then, I had sticker shock when the price of the cake jumped from $55 to $70 because of the "toys" on top. Really?! So, I was like, "holy smokes? $70.00?" Right then, their snooty little manager came out and started talking to me in what can only be described as a condescending valley girl voice. So, I just spoke right on back to her in the same tone. I ended up paying for the cake because my son's birthday party was about to start. However, I'm incredibly displeased. I think that manager needs training about how to properly speak to customers. She was so condescending that personally, I'd fire her if I was her manager and witnessed it. Shame on you for speaking to customers that way.
Feb 17th, 2024

Baskin Robbins is actually my favorite ice cream, I could sample all the flavors all day long and not get bored. I ordered a delicious grasshopper pie for a birthday and they were great with me changing the pick up time on them. When I went to pick up it was a quick easy process and the girl helping me was super sweet and knowledgeable. Thanks BR
Jan 14th, 2024

As soon as we walked in, im assuming, the manager was sitting at a table and very aggressively asked a worker if he had organized the freezer like I asked you to while he was taking the recycling out. The girls at the counter were so sweet and patient with everyone and as soon as the manager walked behind the counter the girls looked very uncomfortable. The blonde girl that helped us accidentally rung us up for one drink instead of 2 and while we were waiting for our drinks the manager walks up to her and rudely confronts her about the mistake. It was hard to watch because it was busy and just a simple mistake. The blonde girl told us very nicely that she mistakenly rung us up wrong and if it was ok to have us pay for the other drink. I really didnt mind. I just felt bad for her. Everyone in the store could hear the manager talk harshly at her. It was unprofessional.
Dec 25th, 2023

It is winter, yet you have a rule that the people working behind the counter cannot wear coats! At least give them the option to wear a jacket or coat with your emblem on it. they should not be freezing during their shift.
Dec 2nd, 2023