Great Floors

Mar 29th, 2024

Never called back.
Aug 7th, 2023

Great Floors have taken care of me and many of my clients over the years and will continue to refer them.
Jul 17th, 2023

Not a good customer experience. -installers no showed multiple times -trim they ordered didn't match -bad communication -Said they would fix some things with the basebaord, as soon as I paid the bill and wouldn't respond.
Jul 12th, 2023

I hired Great Floors for labor to install new laminate over my existing laminate countertops. Project coordinator, Sam Brittain, did exactly as a project coordinator should do at the time of sale and with getting the installation team back the next day for repairs and caulking, which they declined to do on installation day. I was told by the lead installer, Nick, "We don't do caulking." That only lasted until Sam sent them back out to finish the job. I also acknowledge the excellent work of, Steve, the estimator. He was professional and clearly very knowledgeable about product and process. Unfortunately, installation had many challenges, including communication - thank goodness for translation apps. The workers did an ok job with the actual application of laminate, but they left a mess and were not considerate of my home or furnishings. They left a lot of adhesive on the laminate that I had to clean with mineral spirits, they did not protect my new LVP flooring when cutting the laminate or applying adhesive to it, they sprayed adhesive on the counter edges and did little to protect my newly painted cabinets, they scratched the SS refrigerator and put dings in the cabinet paint. And what's quite curious is that I provided the laminate. Great Floors was only to do the installation of laminate I purchased elsewhere. After one of the installers cut the first two pieces of laminate, another installer showed up with two identical sheets of laminate. In the end, they installed the laminate they purchased and I remain with the cut-up pieces of what I purchased. No explanation was provided even when I asked. But I suspect the installer cut my laminate wrong and it couldn't be used. These are certainly not professional standards. I would not use Great Floors again due to my poor experience with installation.
Mar 3rd, 2024