Repipe Specialists - Tacoma, WA

Their team showed up on time and were very well organized and immediately went to work. The lead explained everything they were going to do and kept us informed during the project. They did complete the job within one day and did an excellent job on the work and clean up. What really impressed me was their team work and professionalism during the work. They also did a great job in clean up and making sure they left the work area cleaning than they found it. Yes I would highly recommend Repipe Specialist if you need to re pipe your building.
Apr 10th, 2024

We had them qoute us for a repipe of our home in tacoma, there representative micheal came out was nice but made it seem like they would do the repipe and wall patching in the same day or next day which they didnt so youll have to miss work as they would only schedule us on weekdays; there qoute was a good price scheduled it well the day comes they never show up they forgot to schedule there techs so they say they will have them come out the next day well the people that show up actually work for a different company altogether some company called red cedar per the receipt they gave us at the end. They were nice plumbers but not at all what I was expecting based off the website and there representatives word. So they did the repipeing in one day but couldn't patch the holes for another week. All in all pretty sketchy so hopefully the pipes last. I will say just go directly to the company they obviously contract work out to red cedar they were nice and even cleared out a fauct that had build up in it from the rust of our old pipes.
Mar 22nd, 2024

Chris from Repipe Specialist is very knowledgeable. He took the time to thoroughly explain what was needed to get the job done. I've never experienced this type of exceptional customer service before.
Feb 27th, 2024

They did a phenomenal job. I'm very happy with all of the work they did. They were extremely professional and everything went off like clockwork. Everything from start to finish was painless, quick and I sleep much better at night not having to worry about my plumbing.
Feb 27th, 2024

**Updated Review to 4 Stars: Upon hearing about my experience described below, senior leadership reached out to me. They were not only sympathetic to my familys experience, but they also expressed gratitude for sharing the review so that they may improve their operating procedures around water heater sales and installation. I was compensated very fairly and am walking away feeling satisfied. Future customers can rest assured that they will have a great experience and if something goes wrong, Repipe Specialists will strive to make it right.** Original Review (2 stars, edited for character limit) We just completed a repipe project with Repipe Specialists and despite having nice, new PEX pipes, the experience was quite mixed and we were left feeling that they put profit over customer satisfaction. If you want the details, please read on, but the main takeaway is that if things go wrong, you will not be compensated fairly and multiple people will tell you "tough cookies". We selected Repipe's bid for a one day repipe and water heater replacement. This included a walkthrough of exactly what would take place, including moving the water heater location by a few feet. After receiving confirmation that everything was good to go with the salesperson, we scheduled our project a few weeks out. Now comes the day of the project and during the initial walkthrough with the subcontracted crew, the lead asks "who is coming to extend the electrical to reach to the new location?" No electrical change was ever brought up during the initial bid and walkthrough, or even a mention that it should be looked at. Luckily, we were able to get a electrician friend out quickly to look at fixing the issue (adding junction box, extending electrical), only to have him inform us that we not only needed to extend the electrical, but we really needed a new breaker and circuit run to support the new water heater's higher amperage. Otherwise, we would trip our current breaker and not have hot water. Had we known this at the outset, I could have worked with this friend to do this work for $1,200-$1,500 (his quote, but he couldn't do the work for 12 days due to his schedule restraints). Our options at this point were a) reinstall old water heater with "rusty water" (according to the install team), b) no hot water for unknown number of days while we bid out multiple electricians, or c) pay $3,900(!) to have an emergency electrical company fix the issue. We entered the agreement expecting a functioning water heater at the end of the day, so we went with option 3 thinking Repipe would make it right. To their credit, Repipe offered a $350 discount to cover the emergency consult from the electrician, but that still left us out an additional $2,000 as a result of the oversight regarding any electrical needs for the water heater.* Upon finishing up the repipe work, the project lead informed me that I was not going to get any type of additional discount. That project lead came back later for additional work and informed me again that it wasn't going to happen, but I insisted that after considering the situation, a reasonable customer service person would offer some sort of additional concession. Unfortunately, one final phone call came in from the original salesperson, who apologized but told me there was nothing more he could get approved and senior leadership refused any sort of added discount. So here I am, informing those looking at doing a repipe to shop around and find someone who you trust will make it right if things go wrong. If everything goes right, you'll be satisfied with Repipe Specialists. But if something goes wrong, and things often do with big projects, you won't be happy. And thus, a 4-5 star experience with a nice, brief review goes down to 2 stars with this diatribe. *Bear in mind that my WHOLE day was shot as a result of this project and the lack of proactive help from Repipes staff.
Mar 12th, 2024