24 Hour Fitness

Complaining falls on deafs ears. I have went to 24 hour fitness locations for 15 years now. This location is getting worse and worse. I miss the Lakewood and Olympia location. Both were always clean. I complain every single weekend about all 3 of one machine I enjoy being broken. Am reassured that they have a maintenance order in to get them fixed. Really? For 3 years every weekend I put in the same damn complaint! Nope! The bathrooms are always disgusting. They have been saying for 3 years that it will get better. The floor where people stretch and do abs are so disgusting that you cant even clean it enough as a gym patron to work out. I dont understand how so many people can work in this gym and all gather and gossip but not a single one takes enough pride to clean. If you clean your floors and equipment enough then the people who work out in your gym clean up after themselves because you set the example. Today I hit my max when I tried myself to clean the floor enough to workout and couldnt get it clean enough. I hate to have to change my clothes right after just to get in my car cuz you wear peoples dog hair and weeks of lint and dirt wads just by getting on the floor in a designated place to stretch. I have lost hope and faith that this location will ever be any better than it currently is. It clearly doesnt uphold the standards of other 24 hour fitnesss. We paid a whole year in advance this time. Such a shame cuz we go to another gym during the week due to how gross the upkeep is on this one and only come here on Saturdays. Yet to still be disappointed. Completely over it!
Apr 6th, 2024

Excellent facility and staff. Not sure who the trolls are for some of the other reviews. But my experience is that the management are extremely responsive and work hard to keep things clean and in excellent condition. This is the BEST club in the area by far.
Apr 5th, 2024

The gym really has fallen apart in the last year. I dont know what happened the manager is cool and when he first started here a few years ago he was doing a great job! Now its so dirty all the machines are broken or dont properly work. High schoolers everywhere. I really dont mind kids coming to workout but its been literally groups of people like 3-5 all working out together making the gym so crammed. Never parking but seems like there arent even that many people in the gym. It really just seems like they gave up on this gym. It was so nice when they first opened up. Now its gross and broken.
Mar 27th, 2024

Here today and 1 out of 9 of the stairmasters are working. It's been like this since I started coming months ago. I've been told the parts are difficult to find for repair. The clubs in Redmond and Bothell have newer models so I'm assuming the parts are hard to find because they don't make them for these old machines anymore. How can you spend so much on one location and not another? It's honestly disrespectful. The members here pay just as much as anyone else. I have contacted corporate with no response. It's not a good look for this company. Would change gyms if any around here were any better. Edit 3/24: Updated from 1 star to 4, they actually fixed quite a few of the stairmaster machines! A couple are still down and there are still out of order signs on other machines around the place, thats why I'm not giving 5 stars. But very happy to see they are working on it!
Mar 25th, 2024

Wonderful team!
Mar 22nd, 2024