Mary Bridge Children's Gender Health

Great place to take your kid if you want them to be dead named over and over and misgendered constantly no matter how upset you're making her and no matter how many times you correct the entire staff.
Apr 20th, 2022

Mar 20th, 2022

The office staff is plain out rude. I called to get some resources for my daughter who has autism and they plain out said I should call the mental facility. Excuse me....to plain out say a special needs child needs to go to a mental facility is plain out cruel.....I hope all people stay clear of this heartless place.
Nov 11th, 2021

My sons doctor is Educated and helped me make informed decisions about my childs needs
Aug 24th, 2021

We've been seeing Dr. Whitesell for years now and have never had issues with her care. However, trying to actually get the orthopedic clinic to keep appointments and be transparent is another issue completely. Since we are seen regularly, I typically schedule 2-3 months in advance. My son was scheduled to be seen 8/10 at 7:15. I made this appointment on 6/22 and received a confirmation text the Friday before. We drive all the way out to the clinic and no one is there. So I call the next day to see what had happened and was told that the same Friday I received a text reminder, "LJ" called multiple times and left voicemails stating they couldn't keep the appointment. I check my call log and voicemail and have no missed calls and no messages. They state they will escalate the matter to Dr. Whitesell's team and will call me back. I check again to ensure I didn't miss the calls and no, no one called me. They quickly return my call and leave me a voicemail since I'm at work (ironic how I received that call and voicemail and not the other supposed calls made). They state that they no longer have evening clinic and they did in fact call me over and over again to let me know. I'm advised to call the scheduling line and see if they can possibly work me into to a PA instead of his doctor to remedy MY mistake. My mistake? First of all, why would you call the Friday before a Tuesday appointment knowing in advance that you no longer had those clinic hours to reschedule? And why would you not touch base again when you haven't heard back from the patient's guardian? Both parties made me feel as though this was somehow my fault when they were the ones that dropped the ball. I left work early, drove 60+ miles from work to home to the hospital then home again, wasted time and gas to be made to feel like a fool and be brushed off with no apologies or real solution to remedy their error aside from placing the blame on me. I will be making a formal complaint and will unfortunately have to make other arrangements for another orthopedic sepcialist to assume care outside of Multicare. Dr. Whitesell is a phenomenal doctor but this is now the 3rd scheduling issue we have encountered which ultimately effects the care received
Aug 11th, 2021