TAPCO Credit Union

Horrible service at all locations. Charge several bs fees. Close early. Attitude? Seriously it's your job! Might as well throw your money out the window. Constantly problems with banking online and app. You're better off using cou Seymour, at least you know he's a liar
Oct 24th, 2022

There is always something wrong with their system. I have not been able to check my balance even at the ATM for 2 days now. When you call they can't do it either. It would not be so bad if this was a once in awhile thing but it happens all of the time. I was given a cashiers check from my uncle for an inheritance they will not release the funds for 5 days because there is so much fraud going around. But the manager was getting ready to take a 4 day weekend so I am pretty sure he did not want to take the time to call the other bank to verify funds. I have been with this bank for years and I am truly thinking of taking my business else where.
Oct 1st, 2022

Cant talk to anyone at the branch by phone. All calls go to a call center. Cant do any online banking for over a week there system has been down.
Sep 14th, 2022

Our experience with TAPCO over the past few years has been nothing but complicated. Their systems are constantly not working. We hardly ever have access to our online banking. They lock our debit cards constantly. I've been without a debit card for over a week and a half because their card making services are down. I keep being told to just come in the next day and it will work, which is why I haven't ordered one online. Now I'm being charged late fees with my bills because I literally don't have a debit card to pay them. I will be emptying my account Monday morning and going to a new bank. Don't bank with TAPCO.
Sep 9th, 2022

UPDATE: Ive contacted Pat McElligott, Chair Rob Masko, Vice Chair and Justin Martin, Chief Executive Officer regarding this matter and hope for this to be addressed ASAP. If I could rate this TAPCO location 0 stars I would. I just had the worst experience I have ever had at any business in my entire life. I have my car loan through TAPCO and have always used my Navy Federal Debit card (I am a veteran) to make my car payments through the drive through at the Bonney lake location and the central Tacoma location with no problems. I cannot afford to make appointments over the phone due to the hefty $15 fee that comes along with that. Today, I had to take my 2 year old son to urgent care and he tested positive for COVID. After we left urgent care, I went through the drive through and told the cashier that I would like to make my car payment. I was told I would need to come inside to make a payment with a debit card that was not affiliated with TAPCO. I explained I had just left urgent care with my son and I cannot come inside or wed be exposing other people and asked if they could make an exception. Amy, supervisor of all of the TAPCOs apparently, told the cashier I had to come inside. The cashier held onto my cards. I come inside with my sick son, and let the customers in line know out of courtesy to others, my 2 year old son has Covid, they wont let me make my payment through the drive thru, Im a single mom and need to make my car payment so here we are. Amy, whom is supposed to be a supervisor professional, comes up to me pointing her finger to door and demands I leave. I ask this so called professional, what do I do to make my car payment, can you help me? Amy refused to give me any suggestions or support on this matter. Instead, said you know what your options are, leave now or I am calling the cops. I left and called the other Tacoma TAPCO who was nice enough to waive the phone charge. I left a message for Heather who oversees Amy to call me back to address this traumatic experience. I suggest going to another credit union if you can to avoid the dehumanizing treatment TAPCO gives its customers. Let alone to a veteran with a sick child. TAPCO you should be ashamed of your supervisors behavior and need to address this.
Jul 14th, 2022